CX Specialist with Dutch (Freight cost control and payment)

                                                                          ArcelorMittal Business Center of Excellence is looking for candidates for a position of

                                                                                        CX Specialist  with Dutch (Freight cost control and payment)

This function concerns the full and complete invoice control and processing for transport modi road, rail and barging for cluster ArcelorMittal Belgium and ArcelorMittal Tailored Blanks Gent. Intake of the invoices, control of volumes and pricing, communication with suppliers in case of questions or remark, processing of retroactive corrections, processing of the billing documents in SAP ACE, analysing and settling difference, creation and follow up on invoice disputes

Key Responsibilities:

Invoice intake, verification, validation and dispute process for road transport ArcelorMittal Belgium with about 120 suppliers.

Perform tasks and solve problems independently, based on experience and process knowledge. Person in charge need to take full ownership of the process and act accordingly.

Regularly communicate within the department as direct colleagues will be working in AM Gent plant. Clear and balanced communication is essential for team mindset and efficient organisation in the team.

Handle deadlines, unexpected changes or urgent request. Be open to new suppliers, new flows, new prices and avoid delays in invoice processing.

The function requires a lot of communication, both internal (chartering team, internal logistics, management, purchasing) and also external with suppliers. Communication to be done both by phone and mail.

In the communication with suppliers a firm and assertive position is required versus the suppliers. Yet, it is also important to keep good relations with suppliers and to make sure financial settlements are manged in a correct and timely way. 

Our Expectations:

Experience with systems such as SAP (SAP ACE),  TMS Isla/Sultan is important for processing and consultation of transport data, invoices, and master data. 

Strong IT skills: proficient in MS Office with very high focus and attention to Excel (advanced user role required), knowledge of BW/BI tools.

Knowledge / interest in AI tools that could facilitate in the invoice verification and control process.

Fluency in English, both spoken and written.

Fluency in Dutch, both spoken and written.

ArcelorMittal is the world's leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief. 
Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.