Project Analyst - Global Travel & Lifestyle Services GBI Risk

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Business Integration (GBI) is an organization dedicated to supporting and integrating business change into GTLS through change execution, project management and risk mitigation.

How will you make an impact in this role?

In this role, you will support the execution and enhancement of the Issues and Events Management framework within GTLS. You will help ensure that risk events are appropriately identified, assessed, escalated, and remediated in alignment with regulatory and policy requirements.

You will contribute to building a strong foundation for issues and events governance by assisting with root cause analysis, corrective action planning, and sustainable remediation efforts. This position will play an important role in supporting GTLS’s transition to a new approach to risk event management under the enterprise Operational Risk Management (ORM) framework.

• Assist with monitoring and assessing issues and events within GTLS to ensure timely identification, documentation, escalation, and resolution.
• Support root cause analyses of risk events and help track corrective action and remediation plans.
• Partner with First Line and Second Line groups (Issue Management, LOBCO, etc.) to support the end-to-end lifecycle of issues, including governance, monitoring, and closure.
• Contribute to the oversight of open risk, audit, and regulatory issues to help ensure resolutions are sustainable and address underlying drivers.
• Provide day-to-day support in the execution of GTLS’s transition to RCSA, including documentation and process governance.
• Assist in monitoring adherence to American Express management policies (AEMPs), regulatory requirements, and internal standards.
• Contribute to risk reporting by preparing accurate and timely updates on control issues and risk indicators for review by senior team members.
• Help promote a strong risk culture by raising awareness, supporting accountability, and encouraging effective risk management practices.
• Build collaborative working relationships across business and control functions while supporting cross-functional projects.
• Adapt to a global role requiring flexibility across time zones and dynamic business priorities.

Minimum Qualifications

• 1–2 years of experience in Global Travel & Lifestyle Services or comparable risk/control-related work.
• Familiarity with operational risk, American Express management policies, internal controls, regulatory requirements, and governance frameworks.
• Working knowledge of Archer (or ability to learn quickly).
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks in a fast-paced environment.
• Effective written and verbal communication skills, with the ability to summarize key points clearly for diverse audiences.
• Analytical mindset with the ability to interpret data, identify patterns, and evaluate risk scenarios.
• Proficiency in Microsoft Office suite of products: Word, Excel, PowerPoint.

Preferred Qualifications

• Foundational knowledge of operational risk management, control management, process governance, issues management, and/or audits.
• Experience supporting risk management or issues management initiatives in a global or matrixed environment.
• Strong problem-solving skills with a proactive, continuous-improvement mindset.
• Proficiency in Visio and working knowledge of Archer
• Bachelor’s degree in Business, Finance, Risk Management, or a related field.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.