Customer Success Representative (Fluent in Czech)

Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you...

Here's a little taste of your challenge:

• Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth; 

•  Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers; 

• Inspire customer engagement and track long term business goals; 

• Contribute to raise customer loyalty and ensure an all-round exceptional customer experience; 

• Actively participate in improving processes and procedures; 

• Be the "Voice of the Customer" towards the rest of the organization

• Provide product information and effective technical and administration support through multiple channels (phone and email); 

• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behavior; 

• Proactively manage customer expectations; 

• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities; 

• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers. 

Who are you?

To be successful as a Customer Success Representative, we have the following profile in mind:

• Excellent communication, presentation, problem-solving and conflict resolution skills with a focus on translating business requirements into technological solutions;

• Business acumen / commercial understanding;

• Experience from a similar Customer Success or Account Management role and experience in sales;

• You have an analytical way of thinking and organizational talent;

• You are an emphatic listener and understand the wishes of our customers;

• Experience with SalesForce is an advantage.

• Mandatory Languages: Fluent in Czech and professional business English. Its a nice addition if you can speak fluent Polish too.

What can you expect from us?

• The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;

• A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;

• Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly.

Let’s not forget the good stuff!

• Chance to work abroad for 40 working days per year. 

• Birthday off and volunteering time off. 

• Unlimited Access to LinkedIn Learning. 

• Access to Gofluent platform to learn new languages.

• Employee Assistance Program.

• Lunch vouchers.  

• Access to My Benefit platform (discount on sport clubs, cinemas, restaurants…).  

• Fully paid health and life insurance.  

• 100% employer funded pension scheme. 

• Discount on Bridgestone tyres.  

Who are we?

We are Bridgestone Mobility Solutions, and we are on a mission to move the world towards a sustainable future using data-driven mobility.

The high-value products and services we develop for fleets, original equipment manufacturers and governments make travel smoother, reduce congestion, increase accessibility, improve vehicle and road safety and cut carbon emissions.

Bridgestone Mobility Solutions is a Business Unit of the Bridgestone Corporation, a global leader in tyres and rubber, present in Europe, the Americas, Australia and Africa. 

Webfleet is one of our lines of business within Bridgestone Mobility Solutions. A globally trusted fleet management solution, Webfleet analyses live data from hundreds of thousands of vehicles to help businesses boost fleet productivity, cut costs and increase safety. 

Webfleet is used by more than 50,000 customers worldwide, providing them with the industry’s largest support network and the widest range of dedicated applications and integration tools.

Want to join us?

If that's an yes, please apply and upload your CV in English.

Please note that pre-employment screening might be part of the selection process.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.