Housekeeping Supervisor - Full Time (Flamingo LV)

Job Summary

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively.
 

Essential Duties and Responsibilities

• Listen and respond to guest inquiries in a professional manner. Answer questions and offer assistance by providing accurate information on services relating to hotel, casino and the city.
• Supervises Cross Property Housekeeping Hourly staff, assist with interviews, evaluation and progressive discipline action when required.
• Implement and monitor departmental/hotel policies and procedures to ensure quality service.
• Must enforce all OSHA and Safety policies and procedures
• Initiates positive or corrective action when standards are being consistently met or neglected
• Supervise and monitor daily work performance of all hourly Housekeeping staff ensuring the completion of their duties and any other assigned work. Ensure all keys are properly secured at all times.
• Compile departmental work schedules and monitor workload to ensure a proper balance of work.
• Communicate effectively both verbally and in writing to provide clear direction to staff.
• Resolve guest problems efficiently and in a courteous manner.
• Generate, review and analyze a variety of reports on a daily basis in order to monitor efficiency and costs.
• Provide input into both short and long-term goals and assist in implementing specific strategies to achieve the goals.
• Maintain work area in a clean and safe manner.
• Report problems found in operation and any unsafe equipment or unusual situations requiring action.  
• Report all maintenance discrepancies and situations in a timely manner and effectively follows through.
• Ensures all tower public areas are cleaned and well maintained upholding hotel standards.
• Monitors all supplies and amenity levels in assigned areas. 
• Works closely with Managers communicating accurate room status information to the front office staff. 
• Ability to make good sound judgment decisions regarding employee and guest safety as well as professional customer service skills. 
• Must be familiar with guestroom cleaning techniques to include industrial carpet and floor care, as well as basic guestroom cleaning.
• Attend all training classes as directed by the company.
• Attend and participate in pre-shift department meetings.

Qualifications:

Job Specifications

• Must possess good writing skills and be able to read, write and communicate fluently in English. Excellent verbal communication and customer service skills a must. 
• Must present a neat and professional appearance.
• Work requires flexibility to work various shifts and properties.
• Work prefers Bilingual abilities.
• Knowledge of collective bargaining agreement helpful. 
• 2 Years previous Housekeeping supervisory experience preferred
• Ability to make progress on multiple assignments under time constraints.
• Ability to access and input information using a moderately complex computer system.
• Ability to perceive quality of work, read material and review documents; receive instructions and hear inquiries from guests, clients or staff.
• Ability to remain alert throughout the duration of shift and remain calm during emergency situations.
• Ability to act independently while analyzing data and drawing conclusions from written and computer-generated materials.
• Ability to bend, stoop or kneel, climb, ascend and descent stairs.
• Ability to stand and walk for the duration of a shift.

Working Conditions

Fast paced environment, multiple tasks to be handled under time constraints.  Must be able to lift up to 40lb and handle sensitive situations relating to staff and guest problems, in a timely manner.  Must be flexible and able to work multiple properties as assigned.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.  Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. 

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946.  More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement.  This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat.  The confident and vivacious will find the Flamingo as the place to be.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.