Marketplace Account Specialist

This is a remote position.

• Contract type: Independent Contractor
  
• Work Schedule: Monday to Friday (US), 10:00 PM - 7:00 AM Philippine Time with 1hr unpaid break
  

• Contact Guides to welcome them on the marketplace platform or follow-up with existing marketplace guides to upgrade their services to include a free website and other features with measured goals for increasing product utilization
  
• Train Guides on maximizing the company’s offered services and technology, in alignment with company True North Metrics
  
• Manage and monitor Guides’ booking related concerns. Coordinate with customers/guests pre and post trip (if needed)
  
• Contribute in creating unique contents and descriptions in the Guides’ profile and website.
  
• Meet goals increasing count of guides on platform with websites and guide product feature utilization
  
• Coordinate and partner with the Success Ops, Service, Sales and Leadership team
  
• Contribute to process improvement through suggestions, analytics and/or feedback, including providing data on productivity, project progress and goal achievement
  
• Attend and participate in group/company meetings and learning sessions as prescribed by the General Manager and/or the Executive team.
  
• Any additional related tasks as approved and communicated by the General Manager, Clients and/or the Executive team.
  

Requirements

• Strong, low-accent English verbal and written communication skills
  
• Experience with technology support, sales and/or account management preferred
  
• Demonstrated ability to prioritize and manage multiple tasks simultaneously
  
• Be resourceful and able to work in a fast-paced environment
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job