TikTok E-Commerce Operations Administrator

This is a remote position.

Schedule:

• Monday to Friday 20 hours per week
• 10am EST Monday and Wednesday team meetings that will be 1hr or less.
• First week must be available for training Mon-Fri EST flexible schedule, but after the initial week no set schedule as long as the work gets done 

We are looking for a highly organized and tech-savvy administrator to provide crucial operational support to  management team and creator community. This role is perfect for someone who is detail-oriented, proactive, and thrives in a fast-paced, remote environment.

In this role, you will be the backbone of daily operations, ensuring systems run smoothly and creators have the support they need to succeed.

Key Responsibilities:

1. Administrative & Operational Support:

• Assist in documenting and refining standard operating procedures (SOPs) and operational guides.
• Help track and report on key operational metrics and creator performance data using preferred tracking system (Trello, Excel, Notion, etc)
• Send agency communications in Lark system (training will be provided)

2. TikTok Shop & Live Stream Coordination:

• Assist with the coordination of live stream schedules and promotional activities on the calendar.
• Help prepare pre-stream checklists and run-of-show documents for creator events.
• Prepare product list and promotions in TikTok Shop Desktop Streamer ( training will be provided)

3. Community & Communication Support:

• Find creators interested in affiliate collaborations with TikTok brands offering higher commission products ( training will be provided)
• Create and post daily affiliate links from our internal database to the Discord channel for creators ( training will be provided)
• Distribute communications and updates to creators using simple graphics and guides created in Canva for community announcements and operational support.

Requirements

• Must-Have:
• 2+ years of experience in an administrative, coordinator, or support role.
• Strong familiarity with the TikTok platform; direct experience with TikTok Shop (as a user, creator, or in a professional capacity) is a significant advantage.
• Excellent organizational skills and a keen eye for detail.
• Proficiency with core business tools like Discord, Asana/Trello, and Google Workspace/Microsoft Office.
• Strong written communication skills for community engagement and clear documentation.
• A self-starter who can manage their time effectively in a remote, part-time role.
• Highly Preferred:
• Experience with basic community moderation or engagement.
• Basic proficiency in Canva for creating simple graphics and documents.
• An interest in the creator economy, social media, e-commerce, and live streaming trends.

Benefits

Independent Contractor Perks

• Permanent work-from-home
• Immediate hiring