Search Operations Team Leader - Trust & Safety - Sao Paulo - Pessoas Com Deficiência (PcD)
TikTok.com
Office
Sao Paulo, São Paulo, Brazil
Full Time
At ByteDance, we promote diversity and inclusion. This position is exclusive for persons with disabilities (PwD) candidates that are interested in joining ByteDance and meet legal requirements. If you identify yourself in a different group, please check other opportunities in our career website.
About the team
The Search Operations team aims to enhance the search user experience, significantly impact the products' Daily Active User (DAU), and drive increases in traffic and Gross Merchandise Value (GMV).
Responsibilities:
- Lead, manage, recruit, and develop the local search operation team, enabling them to reach their full potential while maintaining high standards and quality of work.
- Ensure that all services are delivered in accordance with TikTok's core values and follow existing policies and procedures.
- Guide the team in policy, process, and strategy localization, business process outsourcing (BPO) quality management, quality assurance, root cause analysis (RCA), data analysis and deep dives, report creation, and policy recommendations. Also, strengthen the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize workflows and SOPs, report, analyze, and improve quality processes to ensure productivity, quality, effectiveness, and efficiency goals are met.
- Collaborate with cross-functional teams such as product and research & development to optimize search strategies and enhance users' search experience.
- Deliver new projects and provide high-quality training to the BPO site.
- Actively promote and support inclusion, ensuring individuals are empowered to participate in community and work opportunities according to their interests and goals.
- Create an inspiring team environment with open communication, utilizing clear goals and objectives to help the team succeed.
- Be willing to handle sensitive issues, including child exploitation, various religious and political views, violence, and adult & sexual content.
About the team
The Search Operations team aims to enhance the search user experience, significantly impact the products' Daily Active User (DAU), and drive increases in traffic and Gross Merchandise Value (GMV).
Responsibilities:
- Lead, manage, recruit, and develop the local search operation team, enabling them to reach their full potential while maintaining high standards and quality of work.
- Ensure that all services are delivered in accordance with TikTok's core values and follow existing policies and procedures.
- Guide the team in policy, process, and strategy localization, business process outsourcing (BPO) quality management, quality assurance, root cause analysis (RCA), data analysis and deep dives, report creation, and policy recommendations. Also, strengthen the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize workflows and SOPs, report, analyze, and improve quality processes to ensure productivity, quality, effectiveness, and efficiency goals are met.
- Collaborate with cross-functional teams such as product and research & development to optimize search strategies and enhance users' search experience.
- Deliver new projects and provide high-quality training to the BPO site.
- Actively promote and support inclusion, ensuring individuals are empowered to participate in community and work opportunities according to their interests and goals.
- Create an inspiring team environment with open communication, utilizing clear goals and objectives to help the team succeed.
- Be willing to handle sensitive issues, including child exploitation, various religious and political views, violence, and adult & sexual content.
Search Operations Team Leader - Trust & Safety - Sao Paulo - Pessoas Com Deficiência (PcD)
Office
Sao Paulo, São Paulo, Brazil
Full Time
September 5, 2025