Desktop Support Specialist

Who We Are:

OneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback.

Glitnor Group was founded by industry veterans with a wealth of experience in founding and managing numerous successful businesses over the past decade. We have a global presence with a unique and proven track record of building and nurturing strong brands, culture & work environment. Our vision is to take global leadership and change the competitive landscape for Game Studios, Game Operators and Lead Generation. 

Glitnor has enjoyed rapid growth since its foundation in 2018 and now has over 200 team members representing more than 20 nationalities. The company has physical locations in Sweden, Malta, Bulgaria and Spain, and a few remote team members around the world.

We are looking for a Desktop Support Specialist to join our growing team.

The chosen candidate will play an important role in configuring, maintaining, and overseeing our company's array of IT resources, including, workstations, laptops, printer, and some cloud services. Your primary responsibility will be to assist and support our users in their day to day working day and ensuring their equipment, caters to their needs. This will also include the participation, integration and management of our cloud services, as needed.

What will you be doing?

• Configure, and maintain IT infrastructure including desktops, peripherals, operating systems, standard and custom desktop applications in accordance with the change management process, industry and security best practices.
• Assist the IT Team to adhere to our management processes and applying our security best practices.
• Manage user accounts, permissions, and access rights across various platforms and applications.
• Ensure the stable operation, availability, reliability, and serviceability of the company's IT services, workstations and office networks.
• Maintain and update the IT asset register, ensuring accurate records of all hardware, software, and licensing information.
• Use and manage the internal ticketing system to track, prioritize, and resolve support requests in a timely manner.
• Assist in nurturing a culture of data and network security within our organisation.
• Provide orientation and training to end-users during onboarding and offboarding processes.
• Act as a first line support to end-users.

Who Are You?

• You have a flair for IT and / or some system administration experience.
• Basic knowledge of network services, monitoring WiFi and Internet services.
• Strong working knowledge of operating systems including Windows, macOS, and mobile devices.
• Willing to learn new technologies, such as monitoring tools, remote management tools and access management.
• Knowledge of services such as antivirus or desktop device agents.
• A good knowledge of Internet technologies and concepts.
• Industry certifications in ITIL, and relevant field such as cloud providers, network, and hardware vendors are considered an asset.

At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.