About Nerdio

Nerdio adds value on top of the powerful capabilities in Azure Virtual Desktop, Windows 365, and Microsoft Intune by delivering hundreds of features that simplify management, ensure efficient operations, and lower Azure compute and storage costs by up to 80% via automation.

Leveraging Nerdio, partners can manage customers’ cloud environments through streamlined, multi-tenant, workflow-powered technology that allows them to create and grow cloud-based recurring revenues. Enterprise IT professionals can deliver and maintain a wide range of virtual Windows endpoints across hybrid workforces with ease and fine-tune end-user computing (EUC) approaches for maximum effectiveness using powerful monitoring and analytics capabilities.

We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

About the role

We're looking for an Associate Customer Success Manager (CSM) to join our growing team! This is a great opportunity for someone early in their career who’s excited to help customers succeed at scale. You’ll manage a large portfolio of small to mid-sized customers, using digital tools, playbooks, and email outreach to drive engagement, adoption, and retention.

What you'll do

As an Associate Customer Success Manager, you will work daily with our customer accounts, in partnership with the wider Customer Success team:

Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach.
Oversee the renewal process for select accounts with a goal of 90% retention or higher.
Monitor customer health signals and proactively reach out to drive product adoption and prevent churn.
Assist with onboarding tasks and help customers complete key milestones.
Collaborate with the technical account management team to identify opportunities and mitigate risks.
Use tools like Salesforce, Gong, Planhat or similar to log activity, track metrics, and maintain customer data.
Support the CS team in projects that improve the customer journey at scale.

Qualifications

A minimum of 1 to 3 years of experience in a customer-facing role (Customer Success, Support, Sales)
Strong communication and organizational skills.
A proactive, curious mindset with eagerness to learn.
Comfortable managing multiple priorities and working in a fast-paced environment.
Interest in SaaS, customer experience, and growing your career in Customer Success.
Familiarity with the Microsoft Azure ecosystem and cloud services. 
Experience with CRM or CS tools like Salesforce.
Understanding of customer lifecycle concepts or SaaS business models.

Benefits and Incentives

Competitive Base + Commission Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off......including your birthday off!
Collaborative Team Culture

* Benefits for international employees, outside the US, vary by country.

Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.