Business Analyst (Hybrid in Greece)

About Power Factors

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data.

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India 

About The Role

As a Business Analyst responsible for internal business applications, you will play a critical role in ensuring the successful implementation, maintenance, and optimization of key software systems within our organization. Your focus will be on supporting projects related to Salesforce, NetSuite, Gainsight, Cloud Coach, and other similar platforms. You’ll collaborate with cross-functional teams, stakeholders, and external partners to drive efficient and effective use of these applications. 

Responsibilities

• Lead requirements gathering and project planning for various internal business applications, including Salesforce, NetSuite, Gainsight etc. 
• Define project objectives, deliverables, timelines, and success criteria. 
• Coordinate with technical teams, project managers, and subject matter experts to ensure smooth project implementation. 
• Act as a main point of contact for internal stakeholders, including business users, department heads, and executives. 
• Understand their requirements, pain points, and desired outcomes related to the applications and translate those into ticketed, workable items 
• Communicate project progress, risks, and changes effectively. 
• Collaborate with IT teams to implement, configure, and customize Salesforce, NetSuite, Gainsight, Cloud Coach, and other applications. 
• Coordinate system upgrades, patches, and enhancements with the appropriate teams. 
• Manage, prioritize, and track tickets for issues, feature requests, and enhancements in tools like Jira 
• Ensure solutions align with business processes and user needs through thorough QA, testing, and UAT 

1. Change Management and Training: 

• Develop change management strategies to facilitate user adoption. 
• Create documentation and training materials and conduct user training sessions. 
• Address user queries and provide ongoing support.
• Help to develop and maintain project documentation, including project plans, status reports, and documentation of decisions. 
• Monitor project performance against key metrics. 
• Seek opportunities to optimize processes, enhance system functionality, and improve user experience. 
• Stay informed about industry trends and best practices related to business applications. 

Qualifications

• Bachelor’s degree in a relevant field (e.g., Computer Science, Business Administration). 
• Project management certification (e.g., PMP, PRINCE2) an asset. 
• Minimum 3-5 years of experience in project management, specifically related to internal business applications. 
• Experience in managing projects involving Salesforce, NetSuite, Gainsight, Cloud Coach, or similar platforms. 
• Strong, clear written and verbal communication, negotiation, and problem-solving skills. 
• Proactively collaborate across departments and with external partners. 
• Change management expertise and experience driving user adoption. 
• Familiarity with agile methodologies is a plus. 
• Fluent with project management tools, including Jira. 
• Ability to “think like a user” that informs your work throughout a project from initial requirements to change management  

Life @ Power Factors

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry. We are a team of bold and ingenious talents driven by results. We are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

Why Join Us

By joining the Power Factors team, you’ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.