Product Operations Manager, Clients

Product Operations Manager, Clients

• Department: Technology & Product
• Employment Type: Permanent
• Location: Remote, United States
• Reporting To: VP, Product Operations

Description

As the Product Operations Manager for our client customer segment, you will ensure successful product delivery and launch readiness for our clients. This role focuses on preparing internal teams and client-facing departments for product releases by coordinating across Product, Engineering, and stakeholder groups to ensure timely communication, readiness, and adoption. 
  
Acting as a key liaison between product development and customer-facing functions, the Product Operations Manager supports operational readiness, delivers product release communications, and surfaces insights to drive adoption and reduce friction. This role is focused on execution, launch delivery, and cross-functional alignment rather than full lifecycle participation. 

What That Means Day-To-Day:

Release Readiness & Communication

Collaborate with Product Managers, Product Owners, and Engineering to understand upcoming releases and their operational impacts

Coordinate and communicate release timelines, key changes, and downstream effects to affected departments (e.g., Customer Success, Support, Marketing, Account Management)

Prepare and distribute comprehensive Product Release Notes and supporting documentation

Adoption Monitoring & Continuous Improvement

Analyze Pendo or similar product analytics to track client adoption and surface friction points

Collaborate with Product and Customer Success to identify user behavior trends and suggest improvements to delivery and messaging

Recommend enhancements to release readiness or communication processes to better support client success

Stakeholder Engagement

Act as the internal point of contact for questions related to client-facing product releases

Provide briefings as needed to client-facing teams such as Account Management, Implementation, or Support

Coordinate with Product Marketing to align external messaging and customer-facing communications

Process Documentation & Feedback Loops

Maintain a structured repository of release documentation, timelines, and impact overviews

Facilitate feedback collection from internal teams on the success of client-facing launches

Contribute to a repeatable delivery model tailored to client product communications and readiness

Key Outcomes (First 12–18 Months) 

Establish a repeatable and effective client product launch process 

Improve internal preparedness and alignment on client-facing product changes 

Identify and resolve key friction points in client adoption through data-informed insights 

Implement a feedback loop to refine product delivery and improve stakeholder satisfaction 

What You’Ll Need To Be Successful:

5+ years of experience in product delivery, customer operations, or program/project management, preferably in a SaaS or B2B environment 

Strong understanding of enterprise customer needs, go-to-market readiness, and stakeholder alignment 

Experience using analytics tools (e.g., Pendo, Mixpanel) to inform adoption and communication strategies 

Excellent communication skills with the ability to distill complex concepts for diverse audiences 

Proven ability to work cross-functionally in a fast-paced environment 

Knowledge of contractor management, supply chain compliance, or safety-focused industries is a plus 

What You’Ll Get In Return:

We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else! 

Personal Health & Wellbeing 

>🧠 Integrated mental health & wellbeing support 

>🌴 Vacation – starting at 3 weeks 

>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community

>🩺 Comprehensive medical and dental coverage 

> 😴 End of the year, company-wide shut down for you to relax and recharge

 Future Planning
>🏫 LinkedIn Learning License for upskilling & development 

Interested but don’t feel you meet all the requirements? 

Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work.

Veriforce-Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves. 

What you can expect if you apply:

• A response to your application within 15 working days
• An interview process consisting of:
• An initial discovery call with the recruiter
• A first stage interview via Microsoft Teams 
• Additional interview with the stakeholders you’ll be working with closely in the role

We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.