Digital Key Account Manager - Amazon

Purpose & Overall Relevance For The Organization

Support the Pacific Wholesale Account team in driving digital growth for Amazon. This role contributes to optimizing brand representation, consumer experience, and sell-through performance by providing analysis, ensuring content excellence, and supporting the execution of digital initiatives.

Key Responsibilities

• Track and analyze Amazon performance metrics, highlighting risks and opportunities.
• Build dashboards and reports to support account leads in decision-making.
• Ensure consistent, accurate, and optimized product content across Amazon.
• Monitor consumer demand and assortment trends to support sales growth.
• Support execution of Digital Joint Business Plans by tracking progress against KPIs.
• Partner with internal teams (Planning, Brand Activation, Finance, Digital Wholesale) to align initiatives.
• Prepare materials and insights for senior account managers and stakeholder meetings.
• Assist in monitoring 3P resellers to protect brand standards.

Knowledge, Skills And Abilities

• Solid understanding of digital KPIs (Impressions, CTR, PDP views, ATC, CVR, ROAS) and how they impact performance.
• Strong analytical skills with the ability to turn data into actionable insights.
• Experience in Digital Wholesale (preferably Amazon or marketplace).
• Clear communicator, able to present findings and recommendations in a concise way.
• Organized and proactive, capable of handling multiple tasks and deadlines.
• Proficient in MS Excel; familiarity with Tableau, PowerBI, or similar BI tools a plus.
• Understanding of Amazon Retail Analytics and retail media platforms.
• Familiarity with marketplace operations (content, availability, backend systems).
• Accuracy and timeliness of reporting.
• Improvement in key Amazon performance metrics (conversion, traffic, availability).
• Contribution to digital share of business and brand visibility.
• Internal:(Planning, Finance, Brand Activation, Category Management)

Kpis

Key Relationships

• Key Account Team

• Digital Wholesale Team

• External: Amazon operational teams
• University degree in Business, Marketing, or related field.
• 4–5 years’ experience in Sales, Digital Account Management, or Digital/eCommerce roles.
• Experience with marketplaces, ideally Amazon, strongly preferred.
• Background in Digital Merchandising, Consumer Experience, or Digital Marketing a plus.
• Knowledge of the global e-commerce ecosystem beneficial.

Requisite Education And Experience / Minimum Qualifications