Customer Account Representative

Company Description

About Us

Our agency is dedicated to curating unforgettable journeys for discerning clients worldwide. Experience unparalleled service and expertise.

Job Description

• Job Title: Customer Account Representative
• Location: Tampa, FL
• Job Type: Full-Time

About the Role:
We are seeking a motivated Customer Account Representative to join our team. This role focuses on building strong relationships with clients, managing accounts, and ensuring exceptional customer experiences. The ideal candidate is detail-oriented, personable, and thrives in a dynamic, fast-paced environment.

Key Responsibilities:

• Serve as the main point of contact for assigned customer accounts.
• Build and maintain long-term client relationships to support retention and growth.
• Understand customer needs and recommend appropriate solutions.
• Track and manage account information, ensuring data accuracy.
• Collaborate with internal teams to resolve client issues efficiently.
• Monitor account performance and identify opportunities for upselling or cross-selling.
• Provide timely updates and reports to management regarding account activity.
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency with basic office software and CRM tools.
• Ability to work independently and as part of a team.
• Competitive salary: $60,000–$66,000 annually

Qualifications

Additional Information

Benefits

• Opportunities for career growth and professional development
• Skill-building environment with a supportive team culture
• Paid time off, holidays, and health benefits
• Office located in the heart of Miami