SW Support Specialist - English language

We are seeking a dedicated and proactive SW Support Specialist III to join our team. This role is key in providing end-to-end support for our cloud-based Point-of-Sale (POS) system, ensuring a seamless onboarding experience and continuous assistance to our customers.

Your main duties will include:

• Acting as the primary point of contact for new customers during the onboarding process
• Understanding customer needs and tailoring solutions to support successful implementation
• Providing training and support across multiple communication channels, including phone, email, and remote sessions
• Managing a portfolio of customer accounts, offering ongoing support and addressing day-to-day inquiries
• Troubleshooting and resolving technical issues with minimal disruption to customer operations
• Using remote tools to diagnose and resolve software-related challenges
• Collaborating with internal teams to escalate and solve complex technical problems
• Working closely with Sales, Support, and Operations teams to ensure a unified customer experience
• Participating in regular meetings to align on customer needs and service improvement initiatives

What we expect from you:

• Minimum High School diploma 
• Strong English written and oral communication skills
• 1–2 years of experience in a technical support or customer service role
• Experience with POS systems or in the hospitality/retail technology sector

What you will get from us: 

• Monday to Friday (16 pm - 12 am shift)
• Opportunity to develop skills through training
• Work in a large, international team
• Advancement opportunities/Career development

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!