Service Desk Agent - English language (part time role)

Do you have a passion for helping people while tackling new challenges?

If you are looking for international experience within a team that will support your personal and professional development, take a look at this opportunity we are offering:

• Handle a wide variety of customer queries
• Recognize faults and advise the correct course of action
• Ensuring customer queries and issues are followed through until completion
• Problem solving following processes within a busy environment
• Deal confidently with complaints, escalating as appropriate
• Take remote action via remote tools to clear faults on ATMs

What We Expect From You:

• High school diploma
• Fluency in speaking and writing of English language
• Well-developed computer skills (MS Office is a must)
• Exceptional customer service orientation and team spirit
• Willingness to work during weekends

What you will get from us: 

• Work on Saturdays and Sundays in rotating shifts from 7 am – 5 pm or 9 am – 7 pm
• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business center in New Belgrade
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included
• We’re looking for someone who’s eager to learn, grow, and enjoy the process.
• Apply now with your CV in English, and let’s get started!
• Note: Only shortlisted candidates will be contacted. Best of luck!