Training Manager-Redwood City

Part Ii: Job Summary:

The  Regional Training Manager’s role is to plan, coordinate, and deliver training, and staff development programs, and support compliance administration in assigned healthcare facilities for security officers, supervisors and other employees to ensure  the physical and personal security and safety of staff, members, and visitors at the assigned healthcare facility.

Location; Redwood City, San Francisco, South San Francisco

Pay; $45.00

PART III: JOB ROLES & RESPONSIBILITIES:

Items to Consider: Scope of job, role in setting and communicating strategy, level of decision making, types of analysis & problem solving, key roles in management of internal or external relationships, role in creating/determining content, communication, etc.

• Present training materials and information using a variety of instructional techniques, such as role-playing, simulations, team exercises, lectures, computer-based, physical tactics training and drills, or through other creative avenues.
• Provide an atmosphere in which all client staff, members, and visitors know that the client responds to and cares about their needs; provide a courteous, respectful, and pleasant interaction with each client staff, member, and/or visitor; present a professional image of BCI, the client and its Security Department. Maintain and display good public relations skills  in all interactions.
• Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Evaluate training materials, modes of training delivery, and training content, and collaborate with the Content Development team to amend and revise programs as necessary, to adapt to the changes that occur in the work environment, identified gaps, or new regulations.
• Research and remain current in all federal and state-wide mandatory training requirements to meet company compliance efforts
• Communicate with and support management in achieving training and development objectives and goals for training
• Learn healthcare facility-specific procedures and policies
• Read and interpret documents such as police reports, local and state laws, instructions and procedure manuals.
• Adhere to all company policies and procedures and remain in compliance with local, state, and federal regulations.
• Design, plan, and organize training programs, policies, and training schedules for employees on common and specialized security subjects in accordance with all legal, contractual, and company mandated requirements.
• Maintain training records and prepare statistical reports to evaluate the performance of training activities and instructors.
• Support compliance administration and collaborate with the site to schedule necessary training to meet compliance requirements

Part Iv: Hiring Requirements:

EDUCATION: Indicate both the minimum and preferred level of education and the field of study.

Minimum

Preferred

Level

(e.g., Associate degree, 4-Year degree, Masters)

Associate’S Degree

Bachelor’S Degree

Field Of Study

(e.g., Communications, Business, Graphic Arts)

Business

Education

Training And Development

Safety/Security Management

Social Science

Business Administration,

Emergency Management

Criminal Justicegraphic Design

EXPERIENCE/ SKILLS/ TRAINING: Indicate both the minimum and preferred level of work experience, licenses/training, and skills or specialized knowledge.

Minimum

Preferred

Work Experience

(e.g. number of years, function, type of employer, etc.)

Three (3) years of security management or training experience, or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company

Five (5) years of security management or training experience or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company

Licenses / Training

(E.G. Professional Certifications)

• Valid Government issued Driver’s License
• Bureau of Security and Investigative Services Certification or Guard Card
• Must have or be able to obtain IAHSS basic, advanced, and supervisor certification within six months of employment
• Must have or be able to take Department of Homeland Security Instructors Training Certification Course, Incident Commander Course, Hands on Training Course and defusing aggressive behavior instructor’s course within six (6) months

Skills / Specialized Knowledge

(e.g. languages, computer programs)

• Demonstrate excellent written and verbal communication and interpersonal skills
• Excellent presentation and group facilitation skills
• Excellent planning, organizing, research, and project management skills.
• Knowledge of or ability to learn healthcare security operations and procedures
• Able to pass healthcare competency exams and/or skills labs
• Adhere to applicable state, county, and municipal licensing requirements for security officers.
• Maintain professional composure when handling crisis situations
• Computer skills, including intermediate operational knowledge of PowerPoint, Outlook email, calendar and contacts, and Excel.
• High-quality customer service skills
• Critical thinking and problem-solving skills
• Ability to be an effective team member and manage multiple tasks with excellent time-management
• Must own a reliable form of transportation (may be used in the  performance of duties).
• As a condition of employment, the employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.

Physical Requirements:

• Ability to perform physically demanding tactics, including defensive tactics and jiu-jitsu techniques.
• Must possess the strength, flexibility, balance, and coordination necessary to engage in defensive training exercises safely.
• Physical stamina and agility are required to practice and demonstrate training sessions involving moderate to high-intensity movement.
• Participate and complete certification courses that require physical exertion and defensive maneuvering techniques.

PART V:  ESSENTIAL FUNCTIONS: Indicate any mental, physical, and perceptional functions needed for the position (check all that apply).

_x Detailed Work

_x Writing Skill

_x Carrying Equipment

_x Analytical Reasoning

_x Multi-Tasker

__ Sitting for long periods

_x Reading Documents

_x Effective Communicator

__ Easily Shift Priorities

_x Problem Solving

_x Interpersonal Skills

_x Manage Interruptions

PART VI: SCOPE OF JOB: Describe the level of supervision required.  Describe any supervisory responsibilities that the position has.  Describe any financial responsibilities that the position has.

SUPERVISION REQUIRED: Check appropriate level

Close:

Manager provides hands on guidance on most job duties.

Moderate:

Manager provides some hands-on guidance, but incumbent can make decisions within scope of current policies & procedures.

X

General:

Manager provides general overview of required end-result, but incumbent is allowed to use discretion on the accomplishment of tasks.

X

Limited:

Incumbent acts independently in making decisions about accomplishment of tasks & end-results based on the understanding of company goals, with periodic input and/or updates from Manager.

SUPERVISORY RESPONSIBILITIES: List the number of people and the job titles of those supervised (and/or attach an organizational chart).

None

PART VII: FINANCIAL RESPONSIBILITIES: Describe any P&L responsibilities, budget oversight, or other financial management duties.

Must manage personal expenses and routinely file company expense reports for reimbursement.

Qualifications

Part Iv: Hiring Requirements:

EDUCATION: Indicate both the minimum and preferred level of education and the field of study.

Minimum

Preferred

Level

(e.g., Associate degree, 4-Year degree, Masters)

Associate’S Degree

Bachelor’S Degree

Field Of Study

(e.g., Communications, Business, Graphic Arts)

Business

Education

Training And Development

Safety/Security Management

Social Science

Business Administration,

Emergency Management

Criminal Justicegraphic Design

EXPERIENCE/ SKILLS/ TRAINING: Indicate both the minimum and preferred level of work experience, licenses/training, and skills or specialized knowledge.

Minimum

Preferred

Work Experience

(e.g. number of years, function, type of employer, etc.)

Three (3) years of security management or training experience, or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company

Five (5) years of security management or training experience or an equivalent combination of education and/or experience sufficient to perform the essential functions of the job, as determined by the company

Licenses / Training

(E.G. Professional Certifications)

• Valid Government issued Driver’s License
• Bureau of Security and Investigative Services Certification or Guard Card
• Must have or be able to obtain IAHSS basic, advanced, and supervisor certification within six months of employment
• Must have or be able to take Department of Homeland Security Instructors Training Certification Course, Incident Commander Course, Hands on Training Course and defusing aggressive behavior instructor’s course within six (6) months

Skills / Specialized Knowledge

(e.g. languages, computer programs)

• Demonstrate excellent written and verbal communication and interpersonal skills
• Excellent presentation and group facilitation skills
• Excellent planning, organizing, research, and project management skills.
• Knowledge of or ability to learn healthcare security operations and procedures
• Able to pass healthcare competency exams and/or skills labs
• Adhere to applicable state, county, and municipal licensing requirements for security officers.
• Maintain professional composure when handling crisis situations
• Computer skills, including intermediate operational knowledge of PowerPoint, Outlook email, calendar and contacts, and Excel.
• High-quality customer service skills
• Critical thinking and problem-solving skills
• Ability to be an effective team member and manage multiple tasks with excellent time-management
• Must own a reliable form of transportation (may be used in the  performance of duties).
• As a condition of employment, the employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.

Physical Requirements:

• Ability to perform physically demanding tactics, including defensive tactics and jiu-jitsu techniques.
• Must possess the strength, flexibility, balance, and coordination necessary to engage in defensive training exercises safely.
• Physical stamina and agility are required to practice and demonstrate training sessions involving moderate to high-intensity movement.
• Participate and complete certification courses that require physical exertion and defensive maneuvering techniques.

PART V:  ESSENTIAL FUNCTIONS: Indicate any mental, physical, and perceptional functions needed for the position (check all that apply).

_x Detailed Work

_x Writing Skill

_x Carrying Equipment

_x Analytical Reasoning

_x Multi-Tasker

__ Sitting for long periods

_x Reading Documents

_x Effective Communicator

__ Easily Shift Priorities

_x Problem Solving

_x Interpersonal Skills

_x Manage Interruptions

PART VI: SCOPE OF JOB: Describe the level of supervision required.  Describe any supervisory responsibilities that the position has.  Describe any financial responsibilities that the position has.

SUPERVISION REQUIRED: Check appropriate level

Close:

Manager provides hands on guidance on most job duties.

Moderate:

Manager provides some hands-on guidance, but incumbent can make decisions within scope of current policies & procedures.

X

General:

Manager provides general overview of required end-result, but incumbent is allowed to use discretion on the accomplishment of tasks.

X

Limited:

Incumbent acts independently in making decisions about accomplishment of tasks & end-results based on the understanding of company goals, with periodic input and/or updates from Manager.

SUPERVISORY RESPONSIBILITIES: List the number of people and the job titles of those supervised (and/or attach an organizational chart).

None

PART VII: FINANCIAL RESPONSIBILITIES: Describe any P&L responsibilities, budget oversight, or other financial management duties.

Must manage personal expenses and routinely file company expense reports for reimbursement.