Technical Operations Manager – Junior

Overview:

SOFTSWISS continues to expand the team and is looking for the Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values.

Key responsibilities:

• Handling technical operations requests from first line support about transactions issues and Payment Methods work
• Roll out a customization of new Clients Customization Payment Methods on the Client’s website
• Technical troubleshooting about transactions and Payment Methods
• Maintaining the efficiency of payment systems
• Interaction with payment systems
• Analysis and identification of patterns in problems with payments with subsequent reporting
• Interaction with related departments (2nd line, Finance, Account managers, B2C…)

Required Experience:

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)
• Clear understanding of how the Payment System works
• Strong knowledge of transactions flow
• Knowledge of the basics of WEB architecture
• Higher or incomplete higher education, preference for graduates of technical universities
• English and Russian not lower than Upper Intermediate level
• Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

• Experience with JIRA, Jenkins, Gitlab
• Experience with monitoring systems (ELK)
• Understanding of information and application security, SSH, and access credentials

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.