TikTok Shop - Buyer Risk Product Manager

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. As an Anti-fraud Product Manager, you will be responsible for building, improving, and monitoring business processes to detect and prevent fraudulent activities in various scenarios, including transactions, KYC, after-sales, and seller-creator affiliations.

Responsibilities:
- Design anti-fraud strategies and solutions to protect sellers against buyer risks such as malicious return/refund and chargeback behaviors, buyer-seller collusion, malicious reviews and spam activities
- Analyze buyer behavior, content, seller feedback, and other data to identify emerging fraud trends and strengthen detection; drive the improvement and upgrade of product safety mechanisms, and be accountable for the effectiveness of risk solutions while ensuring enforcement accuracy
- Collaborate with technology and analytics teams to build and enhance risk perception identification, intervention, and governance systems; design risk control products and services that support various businesses
- Reduce platform capital and seller operating losses, and improve risk exposure metrics by establishing a systematic end-to-end risk management framework across the entire lifecycle of e-commerce transactions
- Research best practices in risk control techniques and closely monitor regional trends
- Engage with various business operations, technology, and security/risk stakeholders to solve risk problems at scale.