Resource Efficiency (Capacity Planning) Global Lead - AI Data Service and Operations
TikTok.com
Office
Singapore, Singapore
Full Time
About the team
The Business Insights and Optimisation (BIO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
About the role
As the Resource Efficiency (Capacity Planning) Global Lead , you will lead resource planning teams globally, manage/mentor/lead analysts to all kinds of annotation and labeling projects in TikTok.
Responsibilities
- Capacity & Workforce Planning: Lead the end-to-end capacity planning process across ADSO, ensuring alignment with business forecasting principles and operational demands.
- Process Design and Optimization: Design and refine planning workflows to improve forecasting accuracy and granularity, integrating best practices and continuous improvement methodologies.
- Stakeholder Alignment: Partner closely with Lines of Business (LoBs) and cross-functional stakeholders to align capacity plans with business priorities, balancing quality, cost, and operational agility.
- Reporting & Insights: Own the creation and governance of monthly reports to different requestors, delivering clear, auditable breakdowns of headcount and cost allocations, as well as relevant insights. Ensure data aligns with operational delivery, contractual commitments, and planning assumptions.
- Resource Optimization: Develop and implement scalable frameworks to improve resource utilization, reduce operational inefficiencies, and drive productivity across internal and partner teams.
- Data Governance & Systemization: Champion the systematic capture and centralization of planning data and actual data —including HC, cost, volume, AHT; ensure comprehensive, accurate, and version-controlled datasets, supported by strong governance, validation, and audit practices.
- North Star Metric governance: Monitor these metrics regularly and develop actionable insights and interventions when performance deviates from target ranges. Drive accountability by integrating north star metrics into planning, reviews, and operational scorecards.
The Business Insights and Optimisation (BIO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
About the role
As the Resource Efficiency (Capacity Planning) Global Lead , you will lead resource planning teams globally, manage/mentor/lead analysts to all kinds of annotation and labeling projects in TikTok.
Responsibilities
- Capacity & Workforce Planning: Lead the end-to-end capacity planning process across ADSO, ensuring alignment with business forecasting principles and operational demands.
- Process Design and Optimization: Design and refine planning workflows to improve forecasting accuracy and granularity, integrating best practices and continuous improvement methodologies.
- Stakeholder Alignment: Partner closely with Lines of Business (LoBs) and cross-functional stakeholders to align capacity plans with business priorities, balancing quality, cost, and operational agility.
- Reporting & Insights: Own the creation and governance of monthly reports to different requestors, delivering clear, auditable breakdowns of headcount and cost allocations, as well as relevant insights. Ensure data aligns with operational delivery, contractual commitments, and planning assumptions.
- Resource Optimization: Develop and implement scalable frameworks to improve resource utilization, reduce operational inefficiencies, and drive productivity across internal and partner teams.
- Data Governance & Systemization: Champion the systematic capture and centralization of planning data and actual data —including HC, cost, volume, AHT; ensure comprehensive, accurate, and version-controlled datasets, supported by strong governance, validation, and audit practices.
- North Star Metric governance: Monitor these metrics regularly and develop actionable insights and interventions when performance deviates from target ranges. Drive accountability by integrating north star metrics into planning, reviews, and operational scorecards.
Resource Efficiency (Capacity Planning) Global Lead - AI Data Service and Operations
Office
Singapore, Singapore
Full Time
September 4, 2025