Analysis & Insights Global Lead - AI Data Service and Operations
TikTok.com
Office
Singapore, Singapore
Full Time
About the team
The Business Insights and Optimisation (BIO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
About the role
As the Analysis & Insights Global Lead, you will lead the Analysis & Insights team globally, manage/mentor/lead analysts to all kinds of annotation and labeling projects in TikTok.
Responsibilities
Metrics Governance and Lifecycle Management:
- Define and maintain a clear governance framework for all key metrics — including ownership, definitions, usage, and change management processes.
- Drive the review and alignment of metric targets, providing objective views and recommendations.
- Ensure metric consistency across teams and systems, minimizing conflicting interpretations and enabling coherent performance tracking across the organization.
Data Integrity and Quality Assurance:
- Champion data accuracy, completeness, and consistency across all operational and performance metrics.
- Implement data validation checks and governance mechanisms to uphold data quality, ensuring trustworthy insights for decision-makers.
Operational Analytics & Systematic Insights:
- Lead in-depth and systematic analysis of operations and business performance, producing high-quality insights that inform strategic and tactical decisions.
- Deliver structured reporting and actionable recommendations tailored to different audiences.
Build Scalable Analytics Infrastructure:
- Design and/or collaborate to develop strong foundational infrastructure and dashboards to support diverse and evolving business use cases.
- Ensure infrastructure enables fast and reliable generation of insights and reports at scale.
Standardization Across Lines of Business:
- Drive the unification and standardization of metrics, reporting practices, and performance scorecards across different Lines of Business (LoBs).
Performance Measurement and Evaluation:
- Deliver comprehensive scorecards and evaluation frameworks to track individual, team, and organizational performance.
Stakeholder Engagement & Enablement:
- Collaborate cross-functionally to promote data literacy and ensure stakeholders can interpret and act on analytical outputs effectively.
- Serve as a strategic advisor, guiding leaders in the effective use of insights to drive performance.
The Business Insights and Optimisation (BIO) team is part of our AI Data Service and Operations (ADSO) team that provides safety and non-safety data annotation services, search operation services, and customer services for ByteDance's international products, helping them to build their own data ecological security.
About the role
As the Analysis & Insights Global Lead, you will lead the Analysis & Insights team globally, manage/mentor/lead analysts to all kinds of annotation and labeling projects in TikTok.
Responsibilities
Metrics Governance and Lifecycle Management:
- Define and maintain a clear governance framework for all key metrics — including ownership, definitions, usage, and change management processes.
- Drive the review and alignment of metric targets, providing objective views and recommendations.
- Ensure metric consistency across teams and systems, minimizing conflicting interpretations and enabling coherent performance tracking across the organization.
Data Integrity and Quality Assurance:
- Champion data accuracy, completeness, and consistency across all operational and performance metrics.
- Implement data validation checks and governance mechanisms to uphold data quality, ensuring trustworthy insights for decision-makers.
Operational Analytics & Systematic Insights:
- Lead in-depth and systematic analysis of operations and business performance, producing high-quality insights that inform strategic and tactical decisions.
- Deliver structured reporting and actionable recommendations tailored to different audiences.
Build Scalable Analytics Infrastructure:
- Design and/or collaborate to develop strong foundational infrastructure and dashboards to support diverse and evolving business use cases.
- Ensure infrastructure enables fast and reliable generation of insights and reports at scale.
Standardization Across Lines of Business:
- Drive the unification and standardization of metrics, reporting practices, and performance scorecards across different Lines of Business (LoBs).
Performance Measurement and Evaluation:
- Deliver comprehensive scorecards and evaluation frameworks to track individual, team, and organizational performance.
Stakeholder Engagement & Enablement:
- Collaborate cross-functionally to promote data literacy and ensure stakeholders can interpret and act on analytical outputs effectively.
- Serve as a strategic advisor, guiding leaders in the effective use of insights to drive performance.
Analysis & Insights Global Lead - AI Data Service and Operations
Office
Singapore, Singapore
Full Time
September 4, 2025