Senior Operations Manager (SIL) - Mental Health & Complex Needs

Our Purpose

At United for Care, we’re reimagining supported living through our unique Vertical Villages, tailored apartment-style accommodation combined with 24/7 care. We build safe, empowering spaces for people with disability to live with choice, dignity, and freedom.

We’re seeking a strong clinical and operational leader with deep experience in psychosocial disability, mental health, or trauma-informed care. Nursing experience is highly valued, but success in this role will come from your ability to lead multidisciplinary teams and support participants with complex mental health and psychosocial needs across multiple sites.

You’ll oversee day-to-day operations, guide practice improvements, and drive person-centred outcomes by blending clinical expertise with strong leadership.

Why Join Us?

• Lead trauma-informed sites within a fast-growing national organisation
• Work autonomously with strong support from clinical, people & culture, and compliance teams
• Enjoy clear career pathways and access to learning and development programs
• Maintain work-life balance with reliable 9am–5pm, Monday to Friday hours
• Prioritise wellbeing with free access to our premium Employee Assistance Program
• Focus on your role backed by dedicated rostering, growth, people & culture, and recruitment teams
• Benefit from exclusive discounts and cashback offers from leading brands

What You’Ll Do

• Oversee delivery of person-centred care across psychosocial, trauma-informed, SIL, SDA, and high physical support environments
• Lead and mentor Service Leaders and frontline teams, building capability to support complex psychosocial and mental health needs
• Apply clinical and mental health expertise to guide practice, support complex behaviours, and ensure safe care delivery
• Drive service performance, quality, compliance, and budgetary oversight
• Collaborate with Property, Rostering, Client Success and Clinical teams to optimise services
• Ensure effective participant onboarding, NDIS funding compliance, and service outcomes

What You Bring

• Strong background in mental health, psychosocial disability, or trauma-informed services
• Proven leadership experience in hospital wards, mental health units, disability, or community-based settings
• Ability to manage, coach, and develop multidisciplinary teams to deliver safe and high-quality outcomes
• Expertise in complex behaviour support, psychosocial interventions, and risk management
• Strong operational, organisational, and problem-solving skills
• Knowledge of clinical governance and compliance requirements in community care
• Nursing, Mental Health, Psychology, or Social Work qualification is highly regarded but not essential
• Commitment to person-centred practice and empowering people with disability

Be Part of a Bigger Impact

If you're ready to lead with purpose and drive high-quality care for people with disability, we’d love to hear from you.

Apply now and help us empower people to live their lifestyle of choice.

We welcome applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, and individuals from all cultural and linguistic communities.