Job Posting Title

Order Management Specialist

The challenge

Working with sales and the company’s customers to ensure the smooth and effective processing of orders. Responsible to process delivery and collection of orders, checking product availability and order details, booking deliveries and resolving any customer queries to ensure that customer orders are shipped on time, respecting the SLA agreed with markets in terms of order to deliver time, and to guarantee that shipments are assigned to the correct carriers to ensure the cost target.

What you will do

Main responsibilities:

Daily processing of all orders received and Checking of order details

Verify that customer orders are not blocked and in case of contact the different departments to unblock the orders
Work with planning team to ensure customer orders can be fulfilled on time and in full and in case of back orders and give feedback about possible availability date
Mange Booking of deliveries with customers
Delivery/customer dispute resolution and process all customer claims and book them in the AIVEstat database and ask for issuing CN/DN
Manage promo orders
Manage consumables orders
Manage direct deliveries and combined with finish goods
Prepare the documentation to get the certificate of origin
Issue the export invoices

What you need to succeed

Degree in Engineering and / or Economics
Previous experience in the area
Ability to use the most common office tools
Good communication and relationship skills
Organization and planning skills
Ability to analyze and summarize
Ability to work in a team
Availability for international business travels
Fluent in English

Haier Europe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.