Global Sales Development Manager - CRM Business and Systems

Purpose Of The Job

• This role will be leading the strategic evolution and operational excellence of our Salesforce.com platform.
• from a business perspective.

A Techo-Functional role to act as the critical bridge between business/sales operations and our technology teams, ensuring Salesforce.com is maximized to drive growth, efficiency, and exceptional user experiences.

• The scope will be instrumental in translating complex business needs into a scalable, impactful Salesforce
• solutions, fostering adoption, and demonstrating tangible ROI, working closely with our Salesforce Product
• Owner on the technical delivery side.

Job Description

• Salesforce Solution Strategy & Design:
• • Lead the strategic design and architectural planning of Salesforce solutions from a business
• perspective, defining custom objects, fields, validation rules, page layouts, and automation.
• (workflows, process builders, flows).
• • Partner with the Tech Salesforce Product Owner to design and implement new Salesforce modules
• (e.g., targets, incentives, forecasting, reporting), aligning with our strategic business roadmap.
• Business Process Optimization & Adoption:
• • Define and enforce data governance policies, develop data quality strategies, and establish/track
• Key Performance Indicators (KPIs) to report on (ROI) for all Salesforce initiatives.
• • Develop and execute comprehensive user adoption strategies, including identifying training needs
• and championing Salesforce best practices across the organization.
• Project & Performance Management:
• • Own the end-to-end project management for business-led Salesforce enhancements, from
• requirements to UAT, training, and deployment coordination.
• • Develop detailed project plans, manage timelines, and ensure all initiatives deliver defined business
• objectives and commercial value, collaborating with the Tech Salesforce Product Owner.
• Platform Enablement & Strategic Collaboration:
• • Lead change management efforts for Salesforce implementations, ensuring smooth transitions and
• maximizing user acceptance.
• • Collaborate with the Tech Salesforce Product Owner and IT on integration strategies, focusing on
• seamless data flow and process automation from a business perspective.

Job Requirements - Experience And Education

• Education: Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field. Master's degree (MBA or related field) preferred.
• Experience: 10+ years of progressive experience in Salesforce.com administration, configuration, and solution design, with a demonstrably strong focus on business optimization, digital transformation, and delivering tangible commercial value.
• Mandatory Technical Skills:o    Multiple Advanced Salesforce Certifications required, such as Salesforce Certified Application Architect and/or System Architect. Additional certifications like Sales Cloud Consultant, Service Cloud Consultant, and Marketing Cloud Consultant are mandatory.o    Proficiency in PowerPoint for executive reporting and Excel for commercial analysis is mandatory.o    Experience in project management routines and tools are mandatory.•    Soft Skills & Competencies:o    Strong execution mindset, with the ability to operationalize strategies and drive measurable outcomes.o    Ability to influence and coordinate across regional sales teams without direct reporting authority.o    Excellent stakeholder management and cross-functional collaboration skills.o    Strong problem-solving & analytical mindset, with an ability to identify improvement opportunities.o    Customer-centric approach with attention to detail and process optimization.

Leadership Behaviors

Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focus

Skills