Control Room Operator - Harlequin Watford

Purpose of the Role

To become part of a busy operational control room team managing the daily operation of a flagship shopping centre.

Key Responsibilities

• Monitoring the centre’s CCTV system to ensure a safe environment for all visitors.
• Actively monitoring CCTV for hostile reconnaissance, theft, ASB or any other activity that may cause harm to the centre, it’s staff and guests.
• Maintaining accurate records of incidents, accidents and near misses
• Responding to emergency situations, escalating incidents as the develop and ensuring accurate resources are dispatched.
• Monitoring systems, reporting any faults or malfunctions and collaborating with maintenance staff to resolve issues.
• Keeping the daily occurrence log up to date.
• Ensuring all centre operational compliance is met
• Communicating with various parties, including members of public, emergency services and other town centre stakeholders.
• Adhering to established protocols and procedures for all aspects of the control room.
• Handling incoming calls, providing information and instructions for tenants, members of public and other stakeholders.

Skills, Knowledge and Experience

• Good IT skills
• Good standard of written and spoken English
• Ability to work under pressure and part of a team
• Strong decision making skills

Working Hours - 42 hours, 4 on 4 off 

Salary - £16.04ph

#Li-Dni

Please see our Benefits Booklet for more information.