Lead Concierge

Description

• POSITION: Lead Concierge 
• REPORTS TO: Business Office Manager
• FLSA: Hourly

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

Position Summary:

 The Lead Concierge is responsible for providing exceptional customer service to residents, families, and  visitors, while also supervising and coordinating the activities of the concierge team. This role serves as a  central point of contact for information and assistance, ensuring a positive experience for all. 

Responsibilities:

• Supports the mission, vision, and goals of the organization, upholding and promoting company  culture and vision.
• Greet residents, families, and visitors in a warm and professional manner.
• Answer phones, take messages, and assist with inquiries.
• Maintain a clean and organized lobby area.
• Coordinate transportation services for residents.
• Assist residents with scheduling appointments and making reservations.
• Order and maintain inventory of office supplies.
• Enter invoices into Elevate and record on Checkbook.
• Ensures all physical and electronic documents are kept up to date.
• Manages monthly long-term care reporting.
• Assembles and maintains electronic and physical resident files.
• Train concierge team members.
• Ensure compliance with facility policies and procedures.
• Maintain confidentiality of resident information.
• Assist with special events and activities as needed.
• Attends training courses at community and maintains up to date monthly, quarterly, annual training  through designated Learning Management System (LMS).
• Other duties as assigned, and which relate to the success of the community and the care, comfort,  and happiness of our residents.

Requirements

Qualifications:

• High school diploma or equivalent preferred. 
• Able to read, write, and understand the English language, and be able to follow written or oral instructions. 
• Able to make independent decisions when the circumstances warrant such action and to remain calm during emergency situations. 
• Able to deal professionally with personnel, residents, family members, visitors, and the general public. • Knowledgeable of administrative practices, processes, and guidelines. 
• Experience using computer software (Microsoft) 
• Have patience, professionalism, cheerful disposition and enthusiasm, and be willing to handle residents, staff and visitors, based on whatever maturity level at which they are currently functioning.
• Maintain active food handler's card.

Physical Qualifications:

• Walk/Stand – must be able to continuously walk and stand. 
• Environment Condition – must be able to perform work both inside and outside 
• Sit – sit infrequently 
• Lift - constantly 0-25 pounds
• Carry - constantly 0-25 pounds
• Push - constantly 0-25 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available 
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more. 
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 25 pounds or less. 
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more. 
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more. 
• Sensory Vision – must be able to read clearly with or without corrective lenses 
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices. 
• Speech/Language – must have strong command of English sufficient to read and write and interpret administration information.