Wraparound Lead - Tupelo MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work® for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Wraparound Facilitator - Position Overview

• Wraparound is a care coordination process that builds on the collective action of a committed group of family, friends, community, professional, and cross-system supports mobilizing resources and talents from a variety of sources to address the needs of children/youth with complex mental health challenges and their families.
• The Canopy Wraparound Facilitator is responsible for engaging the family and developing a strength-based relationship to identify, create and build a supportive Wraparound Team for the purpose of developing a holistic single plan of care in accordance with high fidelity and quality wraparound practice.

Job Responsibilities:

• Engage the family to begin the process of high-fidelity Wraparound and educate family, child/youth, and new team members about the Wraparound process and components of wraparound.
• Gather information for the development of the family story and assist family with developing their family vision to present at the first 30 day Wraparound Team Meeting.
• Complete the initial Crisis Management Plan with the family within 24 hours of admission to Wraparound.
• Engage families in order to identify natural/formal/informal supports for the family and child/youth and have them present at the initial WTM.
• Responsible for maintaining team cohesiveness and providing an environment that is conducive for all team members to have supportive and positive communication between the team and families.
• Facilitate a Wraparound Team Meeting every 30 days at a minimum, more frequently in the initial stages of development if needed, and as often as needed to provide quality services.

Required Qualifications:

Family Partnership & Tiered Caseload

• Maintain a modified family caseload based on supervisory duties:
• Deliver high-fidelity Wraparound services, ensuring alignment with model principles such as family voice and choice, team-based planning, and strengths-based care.
• Modified caseload depends on the number of supervisees and families they are partnered with. 
•  1 supervisee – partner with up to 8 families
•  2 supervisees – partner with up to 5 families
•  3 supervisees (maximum) – partner with up to 3 families

In line with high-fidelity Wraparound principles, the Wraparound Lead will: 

• Engage families to initiate the Wraparound process, educating them and all team members on Wraparound principles and expectations. 
• Gather family and system information to develop the Family Story and Family Vision for presentation at the first Wraparound Team Meeting (WTM). 
• Complete the Crisis Management Plan within 24 hours of admission. 
• Identify and engage natural, informal, and formal supports to participate in WTMs. 
• Facilitate WTMs at least every 30 days (or more often if needed) to ensure progress and engagement. 
• Prepare and distribute all WTM materials (agenda, handouts, plans) and ensure team participation or feedback. 
• Provide follow-up between WTMs with all team members to monitor tasks, identify/remove barriers, and revise the plan as needed. 
• Facilitate development of the Wraparound Plan, ensuring it reflects family voice, strengths, crisis planning, and progress toward desired outcomes. 
• Ensure the family receives, reviews, and signs off on the Wraparound Plan after each revision. · Offer 24/7 support through on-call services (may require evening/weekend work). 
• Link families to community resources and referrals as needed to meet underlying needs. 
• Help families access transportation when necessary in a safe, responsible manner. 
• Guide the team to ensure supports and services remain aligned with evolving family needs. 
• Engage in regular coaching, training, and supervision, including state and agency Wraparound-specific sessions. 
• Participate in CREST evaluations, implement supervisor feedback, and complete documentation and reports as required. 
• Support marketing/outreach efforts and perform quality assurance activities as assigned. Staff Support & Team Leadership 

Staff Support & Team Leadership:

• Provide reflective supervision and coaching to up to 3 assigned Wraparound Facilitators. 
• Conduct routine check-ins, support staff morale, and troubleshoot barriers with Facilitators. 
• Onboard and mentor new Facilitators.
• Ensure fidelity to Wraparound values and Medicaid/DMH standards through coaching and consultation.
• Attend team supervision, facilitate peer learning, and promote positive, collaborative culture. 
• Participate in chart reviews and fidelity audits (using Supervisor Checklist, COMET) and help address performance gaps. 
• Provide crisis support backup for Facilitators when they are unavailable.
• Monitor team caseloads for admissions, discharges, and all KPIs. 
• Monitor all regional incidents, follow report protocol, and ensure all stakeholders are notified. Administrative & Cross-Agency Collaboration

Administrative & Cross-Agency Collaboration

• Collaborate with Wraparound Supervisors and Directors to support operational goals, regional KPIs, solution KPIs, and organizational KPIs.
• Help track team KPIs and assist with monthly reporting and data validation.
• Promote team-wide communication and coordination with CPS, MYPAC, Admissions, and other partners. 
• Support smooth transitions and warm hand-offs across service levels. 
• Collaborate with admissions team for all referral, outreach, and utilization management related duties. 
• Other duties as assigned.