Manager, Retention

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To proactively manage and retain Business Banking clients within the relevant segment by driving inactive new-to-bank (NTB) activations, addressing service failures, and enhancing client engagement. The role focuses on strengthening client relationships, entrenching banking solutions, and reducing attrition through data-driven insights and targeted interventions.

Qualifications

Qualification

• Business Commerce Degree

Experience

• 5-7 years extensive experience in Business Banking, with a deep understanding of the financial needs and challenges faced by Subject Matter Experts and enterprise clients
• Proven client relationship management and retention strategy experience
• Skilled in-service recovery and resolving client complaints effectively
• Comfortable using data and insights to identify at-risk clients and drive engagement
• 5-7 years experience in collaborating with cross-functional teams (e.g., Relationship Managers, Product, Operations etc.)
• Require Relationship Manager experience in the Growth segments

Additional Information

Behavioural Competencies

• Establishing Rapport
• Understanding People
• Taking Action
• Meeting Timescales
• Embracing Change

Technical Competencies

• Customer Understanding (Business Banking)
• Product Related Systems (Business Banking)
• Client Relationship Management
• Process Management
• Data Analytics and Visualisation