Customer Onboarding Specialist (German speaker)

About The Job

We are looking for an ambitious colleague who gets energy from creating value with our customers! In this position, it is important that, in addition to interacting with customers, you also enjoy being in contact with various departments within Sensorfact, such as Sales, Operations and Consultancy.

The challenge

The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process. As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.

What You Will Do:

Specifically, you will be responsible for the following:

• You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them;
• Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily;
• As the point of contact for our customers, you manage to find a solution for all questions and technical challenges;
• Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities.
• Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimising the onboarding process.

Who Are You:

• Preferably 6+ months relevant work experience (e.g. in previous sales or customer success/support positions), but also suitable for starters/recent graduates
• Fluency in German, at a native or equivalent level and Business-level proficiency in English
• You are a problem solver, have a proactive attitude and like to take the initiative
• You seek the responsibility and independence that comes with working in a scale-up and you are excited to be part of our growth
• Availability of 32-40 hours per week.

#LI-FRANCESCA

Why You Will Love Working Here:

• You can play a key role in optimising our onboarding process; 
• We have an open culture where you can expect a lot of freedom and taking ''ownership'' is appreciated. You will join a young, energetic and engaged team;
• You can help reduce human impact on the environment by eliminating industrial waste; 
• We provide all necessary resources (laptop, phone etc);
• NS Business card is included to cover your travel expenses by public transport;
• We provide 500€ for the purchase of home working items through Workwize;
• Working with us is hybrid and you even have the option to work from another country for up to 2 months a year;
• Legendary lunches, drinks and other activities with colleagues.