Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a Romanian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value. Requirements:

Proficiency in Romanian and English written and spoken;
Proactive person with good support/sales skills;
Strong communication and negotiation skills;
Attention to details;
Previous experience will be considered as an advantage.

Duties and Responsibilities:

Being able to search and find for solutions of customers’ issues;
Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
Ensure that products’ compliance is being followed according to relevant regulations;
Previous experience as a Sales agent will be considered as an advantage.
Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

We offer excellent benefits:

Competitive salary and Monthly KPIs bonus;
Working in a dynamic International company;
Ability of career and professional growth within the company;
Social benefits and team buildings;
Sunny, spacious office.

Ready to shine? Let’s make it real.

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