MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Job Title: Program Manager II

Location: Ashburn, VA (National Capital Region)
Clearance Requirement: Must be able to pass a T4 (Public Trust) investigation
Citizenship Requirement: U.S. Citizenship required (Lawful Permanent Residents are not eligible)

Target Salary: $120,000-$130,000

Position Overview:

We are seeking a seasoned Program Manager II to lead a large-scale, 24/7 IT Service Desk operation supporting a federal agency. The Program Manager will serve as the primary liaison between the contractor and government stakeholders, ensuring service excellence, operational efficiency, and compliance with federal standards.

Key Responsibilities:

IT Service Desk Leadership

Manage a 24x7 IT Service Desk with a team of 50+ personnel.
Ensure alignment with HDI and ITIL standards for service delivery.
Oversee staffing, scheduling, and resource allocation to meet SLAs.

Program Management

Serve as the primary point of contact for the Contracting Officer Representative (COR) and senior government officials.
Lead program planning, execution, and reporting across all phases of the contract lifecycle.
Monitor and report on program performance, risks, and mitigation strategies.
Ensure compliance with contractual obligations and federal regulations.

Operational Excellence

Implement and maintain quality assurance and performance management frameworks.
Develop and manage service catalogs and knowledge bases.
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.

Team & Stakeholder Engagement

Provide leadership, coaching, and professional development for team members.
Foster a collaborative and accountable team culture.
Communicate effectively with internal and external stakeholders at all levels.

Financial & Contract Oversight

Manage program budgets, forecasts, and resource utilization.
Support proposal development, contract modifications, and renewals.
Ensure cost-effective delivery of services within budget constraints.

Required Qualifications:

Experience: Minimum of 5 years managing a 24/7 IT Service Desk with at least 50 staff.
Education: Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience).
Clearance: Must be able to pass a T4 (Public Trust) investigation. Preference given to candidates with an active or previously adjudicated T4 or T5 clearance.
Citizenship: U.S. Citizenship required

Preferred Qualifications:

Experience supporting DHS or CBP programs.
PMP, ITIL, or HDI certifications.
Familiarity with federal IT service management environments.

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.