OFS MEA Region GM

Job Description Summary

This leadership role will lead our MEA region as General Manager, driving a region services fulfillment strategy & end to end field services operations. The Region GM is responsible for overall region field services operational excellence, driving leadership and culture across the entire region, keeping safety, quality, and delivery first and in that order as we differentiate the way we support our customers.

Job Description

As Region Gm You Will:

• Develop field services strategy, planning, and operational execution for the region portfolio.  Drive field services fulfillment for $1.9B regional P&L, across our heavy duty gas, aero, steam & generator services landscape.
• Supports steam business in region.  Support controls CSS business in region.  Supports HDNU & Aero installation and warranty work and HA corrective and preventative medicine needed to address fleet RAM issues.
• Support Baker Hughes volume in region of approximately 8M annually.
• Lead and develop a team of up to 12+ direct & extended staff as one region leadership team.
• Own accountability for the safety of 4.3M work hours per year across 950-1200 employees at any given time in the region, including resource managers, field engineers, craft supervisors, turbine mechanics and technicians, 3rd parties, etc.
• Develop and drive fulfillment growth strategy in region of double digit HDNU orders, with site installation TFAs growing 30+ over the next one-two years.
• Partner closely with tooling to facilitate deployment of 3,800 toolkits across the region per year for outage, new unit installations and warranty work, emerging work and call outs.
• Support ~10,000 cross border mobilizations per year by resource managers, field service coordinators and service managers, in close partnership with immigration.
• Continue to build upon a strong culture of teamwork, values, and engagement across the organization, driving a One Field Services (OFS) approach with Onsite Services (OSS), O&M, Training, Gas Power ITR, CSS,  and Steam Leadership.
• Demonstrate responsibility for financial cost (Core and Variable) performance and overall outage execution for contractual and transactional service-related activities within the region. 
• Lead and deliver operational key performance indicators (TTI’s/KPI’s) across the region aligned to SQDC, such as but not limited to I&I rate, escaping defects, customer events, CX Score, COPQ, Outage and Engineering Report On Time Delivery (OTD), productivity, resource utilization & efficiency, Gross Margin, Fixed Production Cost (FPC) and a culture of compliance and integrity.
• Establish and lead the regional operating rigor within a Monthly Operating Review (MOR) framework and Daily Management, delivering on weekly, monthly, and quarterly metrics that support our annual business objectives
• Serve as a member of the One Field Services leadership staff, and partner across regions and various global functions successfully as one global team.
• Work hand in hand with global threads, including value streams, sourcing, productivity, and global operations, to ensure region is set up for best-in-class outcomes that support our customers success.
• Lead and embrace a Lean mindset, measure performance, develop and drive Problem Solving Reports (PSR’s), develop action plans and deliver improvements accordingly.  Embrace the red and learn from it.
• Drive the adoption of Live Outage (LO) and change management across the region based on technology as applicable in region.
• Proactively provide accurate and timely information to region leaders and employees regarding company strategy, culture, and objectives as needed. 
• Leverage productivity tools to drive labor & material variable cost productivity as a part of our competitive differentiation.
• Partner closely with the ITR team to see around corners, scenario plan, and stay ahead on long term market trends, forecasting, and workforce dynamics.  Pivot quickly to adjust to our customer needs.
• Develop positive labor relations culture & work environment across the entire region; listen to employees to drive change and improvement bottoms up.  Connect with the team, build relationships within and externally with customers and thought leaders. 
• Reward and recognize wins in the region and beyond, celebrate collective success, & be vulnerable to learn from failures to lead kaizen & continuous improvement efforts. 
• Implement compliance, quality & safety standards with all applicable regulations & practices.
• Develop and implement strategies and processes to develop key talent in the region and grow the leadership bench. Be a recruiter and retainer of talent, connect with people and leverage your relationships to build / strengthen the team.
• Go to Gemba regularly and with purpose to meet with customers and site teams on overall culture, outage performance, and SQDC delivery.
• Must be able to travel domestic & international.

Required Qualifications & Experience:

• Bachelor’s degree or 4-year degree from an accredited college or university in Operations, Engineering, Science, Business Administration, Management, Supply Chain Management, or related field.
• Minimum of 15 years of combined experience in a variety of business areas such as operations, quality, customer or field services, engineering, product management, project/program management, or other related fields.
• 5 or more years of global or regional leadership experience
• Bilingual language skills in English, Arabic, and other region languages as applicable

Desired Characteristics:

• MBA or Master’s degree from an accredited college or university in Operations, Engineering, Science, Business Administration, Management, Supply Chain Management, or related field.
• Prior global or regional leadership experience in GE Gas Power, Steam Power, Wind Power, Aero, Aviation, or FieldCore, driving successful field services initiatives or programs globally or regionally.
• Minimum of 20 years of combined experience in a variety of business areas such as operations, quality, customer or field services, engineering, product management, project/program management, or other related fields.
• Strong knowledge of power generation field operations and services, and awareness of current portfolio of fleet equipment (gas turbine, steam turbine, generator, controls, aero turbines)
• Strong business savvy and financial acumen
• Strong English language skills.  Bilingual language skills in languages across Latin America desirable.
• Prior experience leading a region or sub region P&L
• Outcomes focused for customer service; ability to drive efficiency & standardization into processes
• Lean mindset, driving a culture of standard work, daily management, continuous improvement, etc. Drive Hoshin Kanri application in daily management and operating rigor.
• Proven ability to work in a matrix environment, influence and motivate diverse teams to achieve a unified goal
• Ability to interface effectively with all levels of the organization, as well as external organizations
• Strong leadership, interpersonal, listening, & people skills.  Able to drive a positive work culture across the region.
• High energy, self-starter
• Strong oral and written communication skills. 
• Strong executive presence.

Additional Information

Relocation Assistance Provided: No