The Opportunity

John Hancock has an unique opportunity for an experienced User Acceptance Testing (UAT) Lead to join our dynamic team.

Position Responsibilities:

In this role, you will be responsible for leading the UAT efforts for our software development projects, ensuring that our products meet the highest quality standards and satisfy user requirements before they are released into production.

You will collaborate closely with cross-functional teams, including business stakeholders, product management, development, and quality engineering to create and implement effective UAT strategies.

Office location: Boston - USA (ideally) or Toronto - Canada or Waterloo - Canada

Work arrangement: Hybrid - 3 days in office, 2 days from Home;

Remote working option is not available.

Required Qualifications:

3 plus years of experience in the Life Insurance industry with an understanding of Insurance lifecycle management including a good understanding of business processes associated with policy issue, underwriting, administration, customer portal workflows, producer portal, agent compensation platforms
7 years of experience in software testing, with at least 5 years focused on User Acceptance Testing.
Proven experience in creating and implementing UAT strategies and plans for complex software development projects.
Strong understanding of software development life cycles (SDLC) and Agile methodologies along with test life cycle (STLC) of insurance-based systems
Excellent analytical and problem-solving skills, with the ability to think critically and creatively.
Strong leadership and communication skills, with the ability to work effectively with diverse teams and stakeholders.
Experience with test management tools (e.g., JIRA, HP ALM, TestRail) and defect management tools & testing frameworks.
Develop and implement comprehensive UAT strategies and plans that align with project goals and timelines.
Lead and manage UAT efforts, including the preparation of test plans, test cases, and test scripts.
Coordinate UAT activities with business stakeholders, end-users, and project teams to ensure that testing is thorough and effective.
Identify, document, and track defects and issues, and work with development teams to resolve them in a timely manner.
Ensure that UAT environments are properly set up and maintained for testing purposes.
Facilitate UAT reviews and signoffs with business stakeholders to ensure acceptance criteria are met.
Provide training and support to end-users to ensure they are equipped to perform UAT effectively.
Continuously improve UAT processes, tools, and methodologies to enhance testing efficiency and effectiveness.
Communicate UAT progress, risks, and issues to project stakeholders and management.
Ability to manage multiple priorities and work in a fast-paced, dynamic environment.
Detail-oriented with a strong focus on quality and user experience.

Preferred Qualifications:

Preferred experience on AI tools / Agentic AI to improve UAT experience

When you join our team:

We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$104,860.00 USD - $194,740.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)