Access Center Nurse Coordinator

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission.

At Howard University, we prioritize well-being and professional growth.

Here Is What We Offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match 
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture

Join Howard University and thrive with us! 

https://hr.howard.edu/benefits-wellness

Position Summary

Under the direction of the Sr. Director of Clinical Development, Department Chair, or assigned Director, the Nurse Coordinator is a vital clinical leader responsible for supporting high-quality patient care through a combination of direct clinical services (Resource Time) and care coordination, communication, and planning activities (Coordination Time). This role ensures safe, efficient, and patient-centered care while improving communication between patients, clinical staff, and providers. The Nurse Coordinator can be assigned to two of the following departments; Surgery, Medicine, Pediatrics, Orthopedics, Ophthalmology, Neurology, Psychiatry, Family Medicine, Dermatology, Women’s Health, FPP Administration or the Access Center.

Key Responsibilities

Resource Time – Clinical Care & Education

Time allocated for direct patient-facing care and in-clinic clinical responsibilities, including:

• Attend and make recommendations for departmental huddles and delegation of clinical duties
• Perform clinical skills, medication administration, and other direct care duties
• Support daily clinic operations, triage, and patient flow
• Educate patients and families on health conditions, medications, and follow-up instructions
• Participate in and deliver in-service training and continuing education to staff
• Ensure accurate documentation of all clinical activities in the EHR
• Monitor for quality concerns during clinical care and escalate as needed
• Support referral management, by triaging referrals against Schedule Advisor protocols
• Support authorization team, by responding to peer-to-peer requests
• Provide pre-surgery and pre-procedure patient education
• Route patients to follow up appointments post discharge
• Work with the Access Center Nursing team to implement red/yellow/green triage matrix

Coordination Time – Planning, Collaboration & Administrative Support

Time dedicated to activities that support quality and continuity of care, including:

• Participate in interdisciplinary team meetings and provider collaboration sessions with Providers
• Review labs, imaging, and patient messages/tasks to support timely follow-up
• Coordinate patient care across departments during afternoon staffing huddle
• Support tracking and follow-up of patients with chronic conditions, missed appointments, or abnormal results
• Engage in quality improvement activities like QSI rounds, chart reviews, and safety checks
• Maintain accurate records for compliance with clinical guidelines and regulatory requirements
• Assist with patient outreach to support adherence to treatment plans or follow-up appointments
• Manage prescription refills

Minimum Qualifications

• Registered RN – Required
• DC License – Required or within 90 if active current state license
• BSN, MSN or MHSA, MPH or equivalent – Preferred
• Certified in clinical specialty-Preferred
• 2+ years-experience in an academic health system - Preferred
• 3+ years ambulatory nursing experience or 2 years inpatient experience on a med/surg unit- Required

Core Competencies

• Patient-centered care and cultural sensitivity
• Clinical judgment and escalation awareness
• Effective communication with multidisciplinary teams
• Ability to manage competing priorities in a fast-paced setting
• Attention to detail and commitment to clinical excellence

Work Environment

• Ambulatory clinical setting with a balance of patient-facing and administrative duties
• May require sitting, standing, and moving between care areas throughout the day
• Requires indirect supervision of non-licensed staff and/or medical assistants

Compliance Salary Range Disclosure

Expected Pay Range: $95,000 to $100,000