Job Description

It’s about process, progress, and people.

Are you always looking for innovative ways to help people? Do others often ask you for technology advice and assistance? Does uncovering insights excite you? If so, being a Process Re-Engineering Analyst II at Frost could be the job for you.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Process Re-Engineering Analyst II at Frost, you are our behind-the-scenes change-maker.

You’re the one who helps us turn complexity into clarity. You have a heart for helping and a mind for mapping, and you look at high-volume, high-impact business processes with a drive to find ways to enhance customer and employee experience. You believe in collaboration, ingenuity, and analytical thinking. In this role you will use your strong communication skills to develop and present clear, compelling project proposals and presentations to stakeholders and coordinate timelines across teams to ensure success. More than that, this role is about constant improvement all with integrity, caring, and excellence in mind.

What you’ll do: 

• Lead efforts to simplify and optimize end-to-end business processes—especially in high-volume, complex areas—by identifying inefficiencies and implementing scalable, technology-driven solutions across lines of business
• Use AI/ML technologies, process mining and mapping tools, and Lean Six Sigma methodologies to analyze current workflows, uncover insights, and drive measurable efficiencies
• Partner with business units and cross-functional teams to assess existing processes, perform cost-benefit analyses, and design optimized "To-Be" states that align with strategic objectives
• Collaborate with Automation, AI, and Engineering teams to streamline manual tasks, reduce operational costs, and improve process speed and accuracy
• Develop and present clear, compelling project proposals and presentations to stakeholders, coordinating timelines, resources, and alignment across teams to ensure successful execution
• Support change management efforts by clearly communicating process changes and facilitating smooth adoption across impacted teams
• Apply strong analytical thinking and process improvement expertise to drive innovation, enhance both customer and employee experiences, and enable strategic growth
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in a relevant technical field or equivalent experience
• 6+ years of experience in process improvement, operations, or transformation roles
• Hands-on experience with process mining and mapping tools
• Exposure to AI/ML concepts or tools used in intelligent process automation
• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable recommendations
• Excellent communication skills and the ability to engage technical, business and executive stakeholders

Additional Preferred Skills:

• Experience in the financial services industry
• Lean Six Sigma certification (Green Belt or higher)
• Familiarity with automation platforms (e.g., Power Automate, Automation Anywhere, UiPath)

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.