Credit & Collections Officer

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您，把握美高梅中國事業​機會，與金獅再闖另一座高峰。

Job Responsibilities:

• Prioritize and process all new and existing credit privilege applications referred by respective marketing executives/branch offices and executive management
• Verify/update patrons’ information in Patron Management prior to any credit or collection requests
• Conduct Central Credit checks, background/business searches and wealth assessment reports
• Review and follow up the Daily Arrival List sent by Marketing Administration
• Review and process all credit applications referred by marketing executives
• Gather patrons’ credit and gaming details provided by other Casinos’ credit departments via phone calls or emails and input obtained details in CTA
• Prepare and submit “This Trip Only” (TTO) standard approval emails covering TTO terms, credit, gaming, and business information for managements review
• Input relevant comments in CTA Touch/Patron Management, TTO limit, Approvers name and necessary documents signed by Applicants upon TTO approval
• Upon TTO approval, send confirmation email/phone calls to inform marketing executive to advise them accordingly
• Contact Cage ACSM or above to set up TTO limit in CTA Touch
• Liaise with Cage team to ensure completeness of all necessary supporting documentation
• Verify/update and confirm patrons’ information in Patron Management system is correct
• Check and confirm completeness of all supporting documentation and file accordingly
• Respond to credit and collection queries from executive management or other Casinos and record in CTA Touch
• Assist and input collection comments into Patron Management system
• Assist with Mlife queries referring to duplicate accounts
• Handling of weekly credit limit audit check as requested by Casino Accounting team
• Have a good understanding of company’s Anti-Money Laundering Policy, Gaming regulations and Credit Policy

Job Requirements:

• At least 2 years’ experience in casino industry or banking experience
• Bachelor's Degree or above
• Proficient in Chinese and English
• Ability to operate a computer, familiarity with Microsoft Office applications and with background checks software such as Acuity, Acuris, Questnet, and Ram
• Must be flexible, with the ability to work some evenings, weekends and holidays
• Have excellent organizational and telephone skills and be able to work in a fast-paced, busy and somewhat stressful environment
• Possess the proper mental attitude with the ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines with attention to details