JW Marriott Housekeeping Room Attendant - 1st Shift - Full Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full-time position with 1st shift hours. Must be available to work weekends.

This position is eligible for full benefits (medical, dental & vision), 401K, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

Summary:

The room attendant is a key individual in achieving the quality standards of guest rooms to ensure guest satisfaction. The room attendant must ensure that each room meets a 96% quality expectation in a timely manner. They must also ensure all service standards for a 4 diamond property is met as well as budgetary goals and interdepartmental relations.

Essential Functions:

• • Clean all areas of the guest room as determined by the 44 step training outline
• • Clean checkouts at a 36 minute per room pace
• • Clean stayovers at a 25 minute per room pace
• • Deliver all guest requests within 15 minutes
• • Work independently, in assigned section, to complete the daily assignment which can range up to 19 rooms per shift.
• • Report maintenance issues in rooms to AYS and floor supervisor
• • Communicate effectively with floor supervisors and housemen on needs and progress
• • Perform any other tasks as assigned by the floor supervisor

Required Skills:

• • Must be reliable; willing to work weekends and holidays
• • Must be able to complete 12-16 vacant dirty room with-in 8 hour shift
• - 12-16 showers
• - 12-16 tubs
• - 12-16 toilets
• - 12-24 beds
• • Able to use different types of chemicals
• • Requires the ability to work independently and follow directions as assigned by supervisors
• • Must be able to complete standards according to established procedures
• - Strive to meet guest satisfaction by cleaning at a 96% cleanliness standard
• • Must keep cart clear of unapproved items to avoid damage

Education & Experience:

• • High school diploma or equivalent preferred
• • Related experience is preferred.