Payroll Tax Advisor

ADP is hiring an Employer Tax Advisor for our client facing Tax Navigation Center in the HRO - Comprehensive Services Organization.

 

 

Be part of a dynamic and growing organization where you will be a part of a NEW Tier I Tax Team, the Tax Navigation Center. This team is responsible for the inbound call flow and serve as the front line to answer client's employer related tax questions. As a Tax Consulting Advisor, you will be responsible for providing Tier I tax support to our clients and internal associates to help them navigate the complexity of the following areas: tax filing/deposits, tax account status, business changes, filing discrepancies, missing IDs, missing authorization forms, agency notices, out-of-balances, late original filings, and navigating our tax systems (SmartCompliance, iReports, etc).

 

 

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:   https://adp.careers/Client_Services_Videos

 

 

In this ROLE you will be responsible for:

• Receiving inbound calls from clients and/or service associates that are tax related including but not limited to:
• Agency Notices – Status Inquires & assisting clients with navigation to upload in system
• Reports - Copy Requests (941, 940, State, Locals)
• Tax Invoice Inquiries
• Tax Jurisdiction Statuses
• SmartCompliance – Navigations, General Access, Reporting, Basic Questions
• Ensuring all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
• Providing tax services expertise to clients, internal associates and other partner departments as needed to address client related tax issues.
• Reviewing, interpreting, and assisting in a proactive manner the research of initial employer tax related questions which may impact client's quarterly and annual tax filing.
• Serve as an embedded resource for Service reps on client-level tax issues.
• Collaborate with partner departments to improve processes relevant to client and employee-level payroll tax.
• Partner with Management to identify and develop training documents to address knowledge gaps.
• Mentor new Tax Consultant Specialists on your team as to process, research, improved efficiency & effectiveness, and improved customer service.
• Proactive communicate regarding any tax related escalations in concert with your team, or other Tax and/or Amendment Teams.
• Coordinate with internal departments to ensure client satisfaction.
• Performs other related duties as assigned.

Qualifications

TO SUCCEED IN THIS ROLE YOU’LL NEED:  

• At least 1 year of payroll tax related experience
• At least 3 - 5 years of experience in a customer service environment, with proven ability to produce positive results.
• Strong client relationship skills with the ability to maintain client satisfaction in a relevant industry or has a payroll/ payroll tax background.
• Advanced troubleshooting ability 
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 
• Experience noted above OR 
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Must be able to recognize basic procedural issues as they arise and escalate to the appropriate level.
• Ability to multi-task with sound analytic, tax technical, organizational and project management skills.
• Good written and verbal communication skills.
• Proficiency in ADP technologies and working knowledge of various tax related operating systems.