Executive, Quality Assurance

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List the responsibilities that must be achieved and major activities that are to be carried out to achieve the key result areas: -

1. Responsible for analyzing, investigating, and auditing cases (non-staff) via AML system submitted by Transaction Monitoring (TM) Unit. The responsibilities should include:
2. Analyzing and auditing the disposition comments by TM Unit based on the pre-set rules in the AML system.

ii. Requesting further information e.g., KYC information, transaction details from the respective TM Unit to support the disposition comments in AML system.

iii. While analyzing and auditing disposition comments of TM, responsibilities will also include but not limited to the assurance of overall quality, accuracy and compliance with TM process and procedures, to recommend solutions of the findings by “rework case” or “re-opened dismissed case” within the agreed Service Level Agreement (SLA) and to review all discrepancies or newly discovered trends within QA process for proper disposition and potential amendment to its procedures.

iv. To work closely with TM & TR Unit to streamline and discuss case investigation and provide meaningful feedback by facilitate them in carrying out their primary responsibilities relating to key controls, where necessary.

v. Effectively communicate with Unit Head of Quality Assurance to ensure the fluid sharing of information and feedback across team members. Participating in the development of production and quality goals (Meet or Exceed set daily/monthly cases and quality of the cases).

vi. Maintain the highest level of confidentiality throughout the QA process, by disclosing only pertinent information to key stakeholders. To assist and support stakeholders on AML/CFT drop case reports and on daily basis (when necessary).

vii. To assist in annual review on AML/CFT System Threshold & Parameter setting pertaining to QA process.