Spare Parts Interpreter - Craigieburn

Spare Parts Interpreter - Craigieburn

Are you an expert in transforming technical needs into seamless solutions, ensuring every customer leaves with confidence and satisfaction? Does your precision, product knowledge, and passion for service make you the go-to hero in every parts conversation?

VDI Australia Group of companies have been the sole national distributor for Yutong buses since 2018, specialising in retailing Yutong buses, luxury coaches and their parts to a wide range of businesses and industries across Australia. At the forefront of the industry's transition to zero emission buses, we are incredibly proud of, and passionate about, the extensive range of vehicles we offer.

We are an Australian owned, and family operated company with branches now located in Brisbane, Melbourne, Sydney, Perth, and Cairns. Having experienced tremendous growth over the past few years, it is time for the right person to join us at this exciting phase of our organisation’s growth and further enhance our spare parts operations across QLD.

We are seeking an experienced Spare Parts Interpreter, preferably with a background in the Bus, or Heavy Vehicle Industry but would not exclude anyone with a strong mechanical or related parts background. The core purpose of the Spare Parts Interpreter role is to consistently delight and satisfy our customers through the timely interpretation and provision of their parts needs – both internally and externally. We operate Pentana/ERA systems and sound knowledge of these is advantageous.

This is a hands-on role and reports to the National Parts Manager and is based in our Craigieburn branch.

Key Accountabilities are but not limited to –

• Develop strong customer relationships both internally and externally.
• Provide parts advice and support to customers and workshops both internally and externally
• Prepare customer quotations, estimates & transactions
• Investigate any customer issues and quickly resolve them
• Liaise with service, sales, and workshop staff, especially in the pro-active provision of parts
• Raise purchase orders and associated parts administration within VDI’s systems
• Manage parts inventory, including monitoring and pro-active resolution of supply risks
• Warehouse duties pick, pack, despatch and receive where necessary, including forklift
• Respond to and process incoming phone, email & face to face inquiries
• Maintaining a high level of accuracy in parts interpretation and processing orders
• Accurately perform parts stocktakes
• Ensuring orders are processed and dispatched to clients in a timely manner
• Arrange shipment of orders with local couriers
• Any reasonable requests by the Manager.

Skills and experience –

• Previous experience in a similar role, including Pentana systems preferred
• Working knowledge of parts and accessories for heavy duty vehicles
• Ability to work autonomously whilst actively supporting the broader team
• High attention to detail
• Parts stocktake and control experience
• High level focus on consistently delivering great customer service
• Knowledge of freight processes for delivery of freight to customers
• Safe and compliant operation of forklift at all times.

We are DRIVEN by our Company Values: Dedication, Responsibility, Innovation, Value, Excellence and Nurture. 

This is an excellent opportunity to work with a nurturing, respected, established business offering ongoing training and the chance to be part of a friendly, inclusive team that really cares for its people. If you are passionate about delivering exceptional service with honesty and integrity, we want to hear from you!!

VDI Australia is an equal opportunity company that encourages and supports diversity and inclusion in all our workplaces. Check us out on our website - www.vdiaustralia.com.au