Technical Engineers (Amazon Connect and CloudWatch)

This is a remote position.

Requirements

• 5+ years of experience in software development or cloud/DevOps engineering.
• Strong knowledge of Node.js (v18+), Python, JavaScript.
• Advanced AWS experience, including IAM, VPC, networking basics.
• Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
• Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
• Familiarity with incident/problem management, observability, and automation scripting.
• Experience with Terraform/CloudFormation for monitoring infrastructure.
• Advanced spoken and written English.

Responsibilities

• Amazon Connect & Telephony
• Cloud Monitoring & Observability

• Analytics & Reporting

• Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
• Configure telephony/VoIP integrations, including SIP, routing, and call handling.
• Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
• Customize agent dashboards/CCP using JavaScript/React.
• Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
• Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
• Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
• Implement monitoring infrastructure as code using Terraform or CloudFormation.
• Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
• Build real-time dashboards using Amazon Connect metrics.
• Export data for BI tools to improve decision-making and performance insights.