Customer Service

Job Objective:

Provide support and assistance to national and international customers by managing purchase orders, following up on their requests, and ensuring effective communication with internal areas (production, logistics, quality, engineering) to guarantee customer satisfaction and on-time delivery.


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Main Responsibilities:

Receive, review, and register customer orders in the system.

Monitor order status and coordinate any necessary changes or adjustments.

Handle inquiries and resolve issues related to deliveries, invoicing, or quality.

Maintain constant communication with customers regarding delivery schedules, material availability, and production changes.

Collaborate with internal departments to ensure customer requirements are met.

Prepare order status reports and customer service metrics.

Participate in follow-up meetings with key customers.

Support the management of returns, claims, and credit notes.

Ensure compliance with customer service policies and company standards.



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Profile Requirements:

Education: Bachelor’s degree in Business Administration, International Business, Industrial Engineering, or related field.

Experience: 1–2 years in customer service, preferably in the electronics or manufacturing industry.

Knowledge:

Customer service processes and order management.

ERP systems (SAP, Oracle, or others).

Intermediate–advanced English (essential for dealing with international customers).


Skills:

Effective communication and customer-oriented approach.

Strong organizational and follow-up abilities.

Problem-solving mindset.

Teamwork and adaptability.




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Key Competencies:

Results-oriented.

Proactive and adaptable.

Analytical and able to prioritize tasks.

Negotiation and empathy skills.



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We Offer:

Competitive salary.

Legal and additional benefits.

Continuous training.

Growth opportunities within the electronics industry.