Omnichannel Executive Host (Atlantic City)

As Caesars continues to redefine the VIP experience across both digital and physical platforms, we’re seeking a dynamic Omnichannel Executive Host to lead engagement with high value players across iGaming and Caesars properties in New Jersey. This hybrid role blends the energy of digital casino and sportsbook with the prestige of in-person hospitality, offering a unique opportunity to shape the future of VIP service. 

Location: Atlantic City, NJ (Caesars property office with support at Tropicana and Harrah’s; hybrid flexibility) 

KEY RESPONSIBILITIES

VIP Relationship Management 

• Serve as the primary liaison for top-tier players across online and property channels 
• Build lasting relationships through personalized outreach via phone, text, email, and in-person interactions 
• Strategically drive engagement, deposits, and loyalty across both platforms 

Cross-Channel Service Excellence 

• Deliver concierge level support for account issues, promotions, and exclusive experiences 
• Ensure seamless transitions between digital and property experiences, maintaining white-glove service throughout 
• Coordinate with internal teams (Support, Compliance, Payments, etc.) to resolve issues and elevate service 

Activation & Engagement 

• Promote and support property activations, Caesars Rewards benefits, and exclusive events 
• Collaborate with marketing and analytics to tailor offers and optimize player journeys 
• Represent the brand at high-profile events, both online and on-site 

Performance & Strategy 

• Analyze KPIs (deposit frequency, session activity, bonus ROI) to refine outreach and offers 
• Share player insights with leadership to inform broader strategy and innovation 
• Contribute to the development of local and national VIP programs 

Compliance & Integrity 

• Uphold NJDGE and Caesars compliance standards 
• Promote responsible gaming and escalate concerns appropriately 
• Handle guest disputes professionally in coordination with Risk and Legal teams 

What You Bring 

• 5+ years in casino hosting, iGaming, sales, or VIP services 
• Deep understanding of the New Jersey gaming market 
• Strong communication, tech proficiency (Salesforce, Microsoft Office), and independent work ethic 
• Flexibility for nights/weekends and hybrid work 
• Eligibility for New Jersey gaming license 

Additional Requirements 

1. Travel: Occasional travel outside New Jersey may be required (up to 10–15%), including attendance at national events or cross-property activations 
2. Licensing: Must be eligible for a New Jersey gaming license. Additional state licenses may be required based on business needs 

Preferred Qualifications 

• Experience with CRM segmentation and player lifecycle management 
• Familiarity with iGaming platforms and sportsbook operations 
• Multilingual communication skills (especially Spanish or Mandarin) 
• Prior success in cross-functional collaboration with marketing, analytics, and compliance teams 

What Success Looks Like 

• High value players feel known, valued, and consistently engaged 
• Seamless omnichannel experiences drive increased retention and lifetime value 
• VIP activations and events generate buzz and measurable ROI 
• You’re seen as a trusted voice in shaping Caesars’ evolving VIP strategy 

Why Caesars? 

• Competitive base + performance bonuses 
• Access to world-class entertainment and hospitality 
• Career growth in a fast-evolving industry 
• A culture of innovation, collaboration, and excellence 

 

The salary range for this position is $43,888.00 - $73,097.83 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role includes paid Personal Time Off and paid company holidays.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.