Junior Technical Support Specialist

Aspire Software is looking for a Junior Technical Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio. 

Role Overview

The Junior Technical Support Specialist will be responsible for assisting in the day-to-day management of ECS installations, both on customer-hosted and cloud-hosted systems. The ideal candidate will have a strong foundation in Windows Server environments, a customer-focused mindset, and the ability to learn and grow into managing software migrations and backend system upgrades.

Key Responsibilities

• Provide Tier 1–2 technical support for ECS software deployments (on-prem and cloud-hosted).
• Assist customers with troubleshooting application, performance, and connectivity issues.
• Support installation, configuration, and upgrades of ECS software and backend components.
• Assist with Windows Server environment management, including user access, permissions, and patching.
• Document troubleshooting steps, common issues, and solutions in the knowledge base.
• Collaborate with senior engineers on software migrations and backend upgrades.
• Participate in after-hours support rotation (as needed)

Requirements

• 1–2 years of experience in a technical support, IT, or helpdesk role.
• Basic to intermediate knowledge of Windows Server administration.
• Familiarity with databases (Microsoft SQL Server or MySQL).
• Strong troubleshooting skills and ability to resolve technical issues methodically.
• Excellent communication and customer service skills.
• Ability to prioritize multiple tasks and work in a fast-paced environment.

Preferred (Nice-To-Have):

• Experience supporting enterprise applications in a healthcare or software vendor setting.
• Knowledge of cloud-hosted environments (Azure, AWS, or managed hosting).
• Familiarity with networking concepts (DNS, DHCP, VPNs, firewalls).
• Exposure to software migration processes or upgrade projects