Front Office Team Leader

As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Front Desk Team Leader, opportunity awaits. 

Position Summary:

Lead the front office shift and support your team with general operational tasks  

Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity 

Assist guests arriving and departing the hotel through the check in and departure process 

Handle general enquiries, engage and inspire guests through each guest experience 

Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings 

Take guest reservations and perform cash handling & credit card responsibilities 

Oversee service standards whilst identifying and implementing improvement initiatives, setting the pace in the industry 

Plan and execute team building activities so associates feel valued for their contributions 

Be a dynamic and thoughtful team leader by empowering and supporting your team 

About You:

Experience with OPERA property management system or similar 

Relevant experience in a similar role 

Working rights in Australia 

Enthusiastic to escalate your career 

Self-motivated, driven and energized in a fast-paced environment 

Armed with smart solutions and a can-do attitude 

Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends  

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month  

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group  

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program  

Opportunity to receive Employee Referral Incentives and get paid for working with your friend  

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness  
 

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!