JOB SUMMARY:

The Customer Service Account Manager is the primary liaison between customer and Able Aerospace Services for all jobs in house.

JOB RESPONSIBILITIES:

• Communicates with Customers weekly/daily for in work jobs, via phone, email and helps resolve customer questions on jobs/quotes.
• Travels to trade shows to promote sales and growth based on customer platform.
• Manages customers quote approvals and provide additional quotes, if necessary.
• Help facilitates customer bill backs or invoice concerns with other internal groups.
• Effectively supports the detailed tracking of multiple jobs in house.
• Oversees product exchanges and returns to ensure timely return of products.
• Communicates and collaborates with various departments with the company.
• Understand Customers Business model (MRO, Operators, etc).
• Work with customers on any Warranty issues/returns.
• Help international customers with customs and freight questions.
• Work with the engineering department on engineering order creation, Fee’s and Rev’s.
• Research pricing, turnaround time new repairs, and assist inside sales in request for quotes as needed, for both domestic and international customers.
• Work with Accounting and/or customers to resolve any past due amounts or credits.
• Understand and update customer contracts and agreements, as needed.
• Update customer quality control requirements, contacts, etc.
• Create full deployment plan for customers.
• Work within Able’s Online library’s Component Maintenance Manual/Illustrated Parts Catalog
• Monitor Customer Aircraft on Ground phone 24/7 on a rotational basis.
• Work with Trade Compliance team to ensure customers are vetted prior to doing business

EDUCATION/ EXPERIENCE:

• Bachelor’s degree required
• In lieu of a degree, 4 years of experience in a customer relationship, management, manufacturing, or aviation maintenance related role required.

QUALIFICATIONS:

• General aircraft knowledge preferred.
• Helicopter knowledge preferred.
• Above average communication skills (written and verbal) - Clear concise writing style featuring consistently correct grammar and spelling.
• Ability to listen carefully and discern specific customer requirements.
• A heightened attention to detail and consistent follow-through in spite of a dynamic working environment.
• Experience with technical publications (IPC/IPB, CMM/OHM/CR&O, MX manuals/airworthiness limitations, AD/SB/ASB/Etc.) is preferred.
• Highly functional with Microsoft Office.
• Experience working with outside entities and contacts.