Moderation Operations Project Intern (TikTok Shop)- 2025 Start (BS/MS)

About the team
As part of the GNE organization, our EMEA Appeal Experience team focuses on supporting our Seller and Creators to appeal on any enforcements to them. We are seeking a dynamic leader to oversee the EMEA Appeal business, ensuring exceptional performance in appeal processing, cross-functional collaboration, and team development.

This internship will be project based.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally.

Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Role and Responsibilities
- Oversee all facets of EMEA MOC (Moderation on call) operations, encompassing end-to-end monitoring of its performance across the region, proactive stakeholder management, preparation and presentation of business review reports, and timely handling of ad-hoc requests from stakeholders;
- Monitor and drive EMEA MOC KPIs, ensuring strict adherence to the handling accuracy standards and SLA targets;
- Continuously deliver actionable business insights to teams and stakeholders;
- Manage MOC projects throughout their lifecycle, ensuring on-time delivery of results in line with objectives.
- Respond promptly to ad-hoc requests and inquiries from cross-functional teams, with a focus on precision and efficiency in resolution.