Sr Data Analyst- Customer Profitability

Citizens’ Enterprise Data & Analytics (ED&A) organization is seeking a Senior Data Analyst to help build the next generation of customer profitability models and insights.

In This Role, You Will:

• Analyze customer profitability behavior and build profitability models to support customer marketing and strategy decisions 
• Serve as the lead data analyst for machine learning models and analytic products, from design phase to development, deployment, and integration into larger business processes 
• Develop relationships with data scientists as well as partners in Finance, Pricing & Profitability, Product, Data, and Technology Services, to collaboratively deliver transformational optimization capabilities 
• Invest in developing deep knowledge of business decision frameworks, operational processes, and data in order to successfully design & develop practicable solutions with tangible business value

A Successful Incumbent Will Have:

• MBA or Master’s degree in finance, economics, mathematics, statistics, economics, engineering, or related quantitative field, and 5+ years of experience delivering analytic insights and statistical models 
• Proven experience turning ambiguous business problems and raw data into rigorous analytic solutions by applying critical thinking and advanced technical & statistical programming techniques 
• Proficient in Python and SQL with 3+ years of applied experience  
• Excellent communication skills with both technical and non-technical audiences 
• Strong leadership skills, including the ability to effectively guide project teams 
• A strong sense of intellectual curiosity and ability to thrive and deliver value in an entrepreneurial working environment 
• Knowledge of deposits retail banking deposits business domain 
• Experience performing segmentation analysis 
• Experience analyzing customer profitability 

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid schedule of 4 days in office and 1 day remote from a Citizens corporate headquarters

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.