Senior Associate\..OPS-CPS - Payment Call Back Unit

Performing callback for Cheques, DD, PO, inward, outward payments and EDD process Ensuring accurate callback is performed per SLA, Prioritization of transactions based on priority slab, amount, and currency.Contribute to make changes in SOP, identify and report deviations to ensure wastage is eliminated. Contribute to process improvements and support implementing improvements in the workflow of the process

• Adequate process knowledge of all underlying products, for which the call back is performed.
• Ensure that Bank's Compliance and Regulatory procedures are followed for all functions and ensure call back is performed with zero errors and within expected TATs
• Ensure that different functions are performed in accordance with Bank's Systems and Procedures
• Understanding & highlighting the risks in the process, and work on process improvements
• Ensure that unit's standard operating procedures are reviewed and kept up-to-date
• Graduate with minimum 4 years of diversified experience in banking operations covering a wide range of banking products and services.
• Good working knowledge of banking processes and systems.
• Strong analytical and communication skills.
• Telephone Etiquette and presence of mind
• Awareness of Compliance/AML/Regulatory Requirements.
• Good computer skills and process understanding
• Effective decision making & conflict handling.

The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.  We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.