Customer Engineer, Digital Natives, Application Development

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with cloud native architecture and development methodologies (e.g., modernizing legacy applications) in a customer-facing or support role.
• Experience with platform engineering (e.g., Infrastructure-as-Code, automation, image management or repository management), virtual machine concepts, or container concepts.
• Experience delivering technical presentations.

Preferred qualifications:

• Experience with developing scalable architectures using API management, microservice frameworks, and Platform-as-a-Service (PaaS).
• Experience with one or more programming languages.
  
• Experience with software development lifecycle.
• Experience working with the startup ecosystem.
• Experience prospecting, and building and maintaining new customer relationships from scratch.
• Passion for building out Greenfield territories.

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud empowers startups to address critical needs in scaling, growth, and global expansion, while offering advanced technologies that drive differentiation, customer acquisition, and business acceleration.

As a Customer Engineer, you will partner with technical Sales teams as a hybrid cloud subject matter expert to differentiate Google Cloud to our customers in the Startup ecosystem. You will help prospective and existing customers and partners understand the power of Google Cloud, develop cloud solutions and architectures to solve business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will understand customers' business and technical requirements, and persuasively present solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will require experience with data center environments as it relates to modernization, and cloud-native architecture. You will also need experience with cloud application architectures, networking, microservices, and container orchestrators.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $84,000-$120,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

As a Customer Engineer, you will partner with technical Sales teams as a hybrid cloud subject matter expert to differentiate Google Cloud to our customers in the Startup ecosystem. You will help prospective and existing customers and partners understand the power of Google Cloud, develop cloud solutions and architectures to solve business issues, engage in proofs-of-concepts, and troubleshoot any technical questions and roadblocks. You will understand customers' business and technical requirements, and persuasively present solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will require experience with data center environments as it relates to modernization, and cloud-native architecture. You will also need experience with cloud application architectures, networking, microservices, and container orchestrators.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  
• Share in-depth infrastructure and cloud modernization expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  
• Guide customers through assessments of their existing legacy application environments, provide recommendations on a prioritization roadmap for application modernization, and identify opportunities for migration to hybrid-cloud computing models.
  
• Structure and execute prototyping workshops to prove out proposed architectures, developing best practices, and documenting blocking requirements for prioritization with engineering.
  
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.