Seasonal Customer Care Market Specialist

Job Title: Seasonal Customer Care Market Specialist

Rate: $21/hour CAD

Location: Remote (within Canada)

Terms of employment: Full-Time, Hourly, Seasonal

Successful candidates must be eligible to work in Canada for the duration of  the contract - through to January, 2026.  

You will return to your core role once the contract is complete.

Availability: Seasonal contract will run until or before January 30th, 2026. Hourly, with an ability to work a minimum of 4 days per week including at least 1 weekend day. Hours of operation are from 6am - 6:15pm PST (week days) and 7am - 3:30pm PST (weekend days). Extended hours apply between mid November to mid January. Must be available on December 26th. Blackout dates for time off requests in effect during this period. 

• Must have reliable and fast internet connection and a private space to work in that is away from the rest of your household.
• Application Deadline: Ongoing - Until positions are filled. 

The Customer Care Market Specialist plays an essential role in growing talent in our business through collaboration and sharing best practices with the Customer Care teams across the Global Lush Group. You know how to be curious about their opportunities and how to be real with feedback and support.  

As a growing business, Lush needs people who can adapt and evolve to the needs of our business, analyze and respond to your learner’s needs. Our Lush staff live with purpose, finding their personal value connected with the values of our business, bringing  their work and life paths into one holistic journey. #mylushlife  

Reporting to the Customer Care Market Manager, the Customer Care Specialist undertakes the following RESPONSIBILITIES: 

• Communicate with global Lush customers through various channels, including phone, chat,  text, and email  
• Handle customer feedback and answer questions using trained methods and tools  to provide accurate, valid, and complete information 
• Assist with responding to customers in crisis situations 
• Assist customers with digital orders 
• Quickly identify and solve problems on the spot to address any customer issues while providing technical and troubleshooting support 
• Stay up to date with brand and product training to provide information on products and company initiatives 
• Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, etc.
• Drive sales  through effective Product recommendations  
• Investigate lost packages with our transport partners  
• Follow and promote all company policies, guidelines, procedures, and  expectations  
• Follow and maintain all data privacy procedures to ensure the safety and security of customer information  
• Meet and exceed service levels and departmental goals 
• Consistently deliver a world-class customer experience. Host meaningful consultations to identify their needs by listening attentively and asking open-ended questions. Show off our amazing products by demonstrating their unique benefits and features. Seek opportunities to make customers' day and leave the world Lusher than we found it.

You Bring The Following Qualifications:

Required:

• Experience in a Lush shop
• Ability to identify and assess customer needs and resolve issues with a  customer-first approach  
• Use critical thinking, creativity, and problem-solving skills to provide positive  options for resolutions  
• Exceptional organizational skills with impeccable attention to detail  
• Reliable, consistent attendance, punctual, and dependable
• Actively participate in teamwork, prioritize your well-being by taking breaks when scheduled, and keep up-to-date with company news and updates.  
• Open availability and flexible to work evenings and occasional weekends, overtime, and holidays  
• Ability to maintain a calm and positive attitude, remain engaged in your work, and lead  by example
• Ability to deescalate customers
• Great team player, as well as self-motivated and proactive 
• Fluid and flexible to continuous improvement changes within the department  
• Strong oral and written communication skills with perfect spelling and grammar 
• Excellent computer skills; ability to navigate multiple screens and programs 

Preferred:

• Post-secondary education  
• Contact center experience  
• Accustomed to working in a highly seasonal, high-pressure environment
• Written and verbal fluency in the French language is an asset 

Thriving with a diverse company culture, celebrating the uniqueness of our staff and  committed to inclusion. We are proud to be an equal opportunity employer.  

We thank all interested applicants; however, only select applicants will be considered for this opportunity based on our selection criteria

Recruitment Process Overview:

Best of luck on your job search, and don't forget to follow us to learn more!

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.